Learning and Development Coordinator, Human Resources, Harvard Business School

22-Mar-2024

Harvard Business School

65391BR

Job Summary

Harvard Business School (HBS) Human Resources is seeking a human resources professional to support the development, design, and delivery of the School’s staff learning & development programs and services.

The Learning and Development Coordinator will help drive workforce learning and development programs in support of leadership development, performance management, staff engagement, work/life balance, and change management. Reporting to the Associate Director, Learning and Development and in collaboration with the Director, Human Resources, will support training and consulting to staff and managers across the HBS. This will include supporting the development and implementation of learning programs for a variety of professional development and organizational effectiveness topics. The Learning and Development Coordinator will play a support role in promoting and supporting the full-cycle performance review/management program

Position Description

Performance Management-

• Will support the performance management life cycle including the logistics of workshops, generation of review documents reporting, and troubleshooting problems. Becomes the technical expert in the performance module.
• Responsible for supporting the annual performance management planning, goal setting, coaching feedback and, as appropriate, development planning.
• Analyzes results of annual performance management program participation and generates reports for department use.

• Supports Welcome to HBS (new employee orientation) including scheduling classroom visits, and materials distribution in partnership with the team staff assistant.
• Supports Phase 2 of Welcome to HBS (6-month revisit)
• Supports Health, Safety and Wellbeing programs including newsletters. Collaborate with external vendors as well as Harvard University departments.
• Supports Internal and external employee engagement programs. Will collaborate with external non-profits, service providers and others.
• Will support staff assistant in overseeing the class visit program. Acts as a point of contact for faculty support specialists and staff alike. Troubleshoots scheduling conflicts.
• Supports the Human Resources communication effort generating monthly and quarterly newsletters. Consults with colleagues on content development and targeting strategy.
• Owns the logistics for the Faculty Series for staff

• Support the Harvard Training Portal postings and reporting.
• Assist in marketing learning opportunities via multiple channels-HTP, myHBS, listservs, social media.
  • In collaboration with the Learning and Development Staff Assistant, manage all events and training logistics including room reservations, coordinate program materials, order supplies, arrange IT and AV needs, support guest speakers, and provide in-person and virtual classroom support when programs are in session.
• OLF classes and workshops where appropriate.
• May be called upon to host or introduce events/workshops in Associate Director’s absence.
  • In collaboration with the Learning and Development Staff Assistant, works closely with other HBS departments including operations, catering, IT, and other constituents to ensure appropriate operational support.
• Be the primary contact for HBS staff for all pre, during and post-program related support.
  • Maintain records to document workshop materials, participant feedback, schedules, vendors, and evaluations associated with program delivery.
• Use HTP to track/manage participant enrollment and cancellations, and other program related data.
• Coordinate the planning of larger events that are HBS wide.
• Collaborate with other Human Resources teammates for cross functional programs and events.
• Support other projects as appropriate.

Maintain Data Collection-

• Manage the HBS Harvard Training Portal and prepare reports including course registrations, attendance, edits, and inquiries from managers and Human Resources Business Partners.
• Manage Learning & Development Qualtrics including nominations, evaluations, and surveys and prepare reports.
• Create reports from PeopleSoft specific to performance management cycle.
• Maintain confidentiality of information.
• Collaborate with Associate Director, Human Resources Information Systems.

HBS L&D Website and Newsletter

• Update site content with staff assistant when needed.
• Maintain information.
• Draft newsletter with input from Associate Director.

This role is also responsible for other duties as assigned.

Basic Qualifications

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in an administrative support role(s) and/or related experience is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

Preferred:

• Excellent communication and organizational skills with particular ability to prioritize work in an environment with multiple and conflicting interests.
• Proven project and/or program management skills.
• Comfortable with public speaking.
• Ability to work independently with minimal supervision.
• Ability to handle complex and confidential information with discretion.
• Conduct training and event planning and execution.
• Strong writing and proofreading skills.
• Attention to detail/follow through.
• Experience with data collection/interpretation.

:

• Familiarity with Zoom, Qualtrics, Microsoft Teams, PeopleSoft, SharePoint, and databases helpful.
• Front page or other web-based tools are required.

Additional Information

This is a 40-hour/week, overtime-eligible position.

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus 3-4 days per week. Specific days and schedules will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment .

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu ) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration, Human Resources

Department Office Location

USA - MA - Boston

Job Code

403040 Coordinator II

Work Format

Hybrid (partially on-site, partially remote)

Department

Human Resources

Union

99 - Non-Union, Confidential Non-Ex

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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