Lead New Student Orientation Specialist (Student Services Specialist II)

Updated: about 2 months ago
Location: Beverly Hills, CALIFORNIA
Job Type: FullTime
Deadline: 18 Oct 2021
Dominguez Hills
Job ID: 505611
Job Title:
Appointment Type:
Time Base:
Date Posted:
October 4, 2021
Closing Date:
October 18, 2021
Benefits Link:
Academic Support (Unit 4)
Link to Apply Online:
Campus Employment Homepage:

Position Information   

This is a full-time, permanent (probationary) position.

Special Working Conditions: This position involves travel, evening, and weekend hours.

Conditions of Employment      

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Application Deadline & Salary Information      

The application deadline is Monday, October 18, 2021.

The salary range for this classification is: enter $4,304 - $6,120 monthly.

Major Duties

Under general supervision of the Associate Director, Outreach and School Relations, the incumbent performs duties related to the planning and execution of New Student Orientation (NSO) during summer and spring every year. The incumbent will be responsible for ensuring NSO goals are met with success and assessed yearly. Additionally, the incumbent will recruit and work toward the enrollment of K-16 students to CSUDH. The incumbent will meet with prospective students, work with High School and Community College counselors, conduct transcript evaluation, advisement, campus tours, and provide presentations for internal and external requests.


Required Education and Experience:

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.

The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of professional experience.

Preferred Experience:

Previous experience working in outreach/recruitment and New StudentOrientation programs, working with Enrollment Management Platform (EMP), PeopleSoft, Onbase, and Microsoft programs. Experience working with and providing direction to student employees.

Required Knowledge, Skills, and Abilities:


Working knowledge of the practices, procedures, and activities of the program to which assigned, general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
- CSU admission standards
- CSU and CSUDH enrollment policies
- Enrollment Management Platform (EMP)
- Developmental preparation requirements for incoming first-year students

- Excellent public speaking
- CSU admission evaluation and enrollment standards
- Excellent written communication skills
- Recruitment strategies
- Implemented New Student Orientation tasks

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
- To advise students individually and in groups on moderately complex student-related matters
- To carry out a variety of professional assignments without detailed instructions
- To carry out multiple priorities and deadlines
- To establish and maintain excellent working relationships with all CSUDH constituents

License: Valid Driver's License


65%  Plan and lead New Student Orientation (NSO); virtually, face to face, or hybrid. Responsible for the year-round planning of two NSO's a year for summer and spring. Work with management to determine NSO program needs and develop ways to meet those needs and ensure NSO deadlines are met. Collaborate with campus partners such as DHFYE, Faculty, and Colleges to develop content for NSO programming. Collect and review NSO assessments to provide feedback and recommendations. Provides lead work direction to New Student Orientation Leaders respective to assignments and training and works with vendors on the quoting and purchasing of NSO merchandise. Lead NSO meetings and ensure information is disseminated to respective stakeholders. Outline content for websites and other NSO communication and review recommendations provided by the NSO committee to streamline NSO activities. Participates in the interview and selection process for new student NSO leaders who will represent the CSUDH campus student community with a focus on geographic, student level, major, student leadership, and other important factors. Work directly with colleagues relative to the setup of Blackboard delivery, Advantage pre-orientation module, and course registration set-up for newly admitted students, staff, and faculty.

30% Advise students from the prospective stage to enrollment ensuring students adhere to admission policy and requirements, financial aid policies and procedures, including students eligible for special programs and services such as EOP, Student Support Services, Foster Youth Services, and others. Conducts and plans recruitment visits to schools/colleges. Designs and conducts oral presentations at schools/colleges. Represents CSU Dominguez Hills at college nights/fairs, transfer days, and other recruitment-related events. Provides on-site advising to prospective students which include transcript assessment, subject requirements, and transfer requirements. Evaluate applicants for admission and enter admission codes in Peoplesoft as required.

5% Other duties as assigned. 

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.   For more information or definition of these terms, please visit:



Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/ , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free.  Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property.  Education Code 42356, CCR Title 5, Article 9

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