Outreach Counselor or Trainee (Multiple Positions)

Updated: 2 days ago
Location: Northridge, CALIFORNIA
Deadline: Open until filled

Apply now Job no:537487
Work type:Staff
Location:Northridge
Categories:Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Temporary, Full Time


CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

PLEASE NOTE: The position will be filled at either the Student Services Professional (SSP) IA, IB, or II levels dependent upon the applicant's qualifications.

SSP IA: Under the direct supervision of the Associate Director of Student Outreach, the Outreach Counselor Trainee will be trained to conduct school site outreach activities to support enrollment goals; assist with implementing plans of action and activities related to outreach and recruitment of prospective first-time freshman and transfer students to the university. Conducts speaking engagements and workshops; assists with department wide events; provides presentations encompassing information on the CSU system, CSU Northridge, EOP, financial aid, CSU application process, pre-enrollment follows up, tele-counseling, and the master plan of higher education in California. Compiles recruitment data and prepares reports. Performs other duties as assigned.

SSP IB: Under the direct supervision of the Associate Director of Student Outreach, the Outreach Counselor Assistant, will receive training and will conduct school site outreach activities to support enrollment goals; assist with implementing plans of action and activities related to outreach and recruitment of prospective first-time freshman and transfer students to the university. Conducts speaking engagements and workshops; assists with department wide events; provides presentations encompassing information on the CSU system, CSU Northridge, EOP, financial aid, CSU application process, pre-enrollment follows up, tele-counseling, and the master plan of higher education in California. Compiles recruitment data and prepares reports. Performs other duties as assigned.

SSP II:  Under the general supervision of the Associate Director of Student Outreach, the Outreach Counselor supports university recruitment and enrollment goals.  Coordinates school site outreach activities within our campus service area; Organizes, assesses, and implements plans of action and activities related to outreach and recruitment of prospective first-time freshman and transfer students to the university.  Attends college fairs, career days, college nights, and community college events.  Provides individual matriculation and follow-up to interested prospective students at designated high schools and community colleges.  Conducts speaking engagements; leads workshops; organizes presents, and coordinates presentations encompassing information on the CSU system, CSU Northridge, EOP, financial aid, application process, testing, pre-enrollment follow-up, tele-counseling, and the master plan of higher education in California. Compiles recruitment data and prepares reports.  Assists with coordinating and implementing department-wide events such as Admitted Matador Day, CSUN Days at the local community colleges, and other events and conferences promoting CSU Northridge. Performs other duties as assigned.

 Qualifications

SSP IA: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. No experience is required.

 SSP IB: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Equivalent to one year of experience in professional Student Services work at the entry trainee level. A Master's degree in a job-related field may be substituted for the required experience.

 SSP II: Equivalent to graduation from a four-year college or university in a job-related field. Equivalent to two years of professional experience in one of the student services program areas or in a related field. A Master’s degree in a job-related field may be substituted for one year of professional experience.

 Knowledge, Skills, & Abilities

SSP IA : General knowledge of the basic principles of individual and group behavior; working knowledge of research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and working knowledge of the techniques and methods of interviewing. Ability and specialized skills to: gather and analyze data; ability to reason logically, draw conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.

SSP IB: General knowledge of the methods and problems of organization and program management; working knowledge of research and interviewing techniques; working knowledge of the principles of individual and group behavior; ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and working knowledge of the basic principles, practices and major trends in the Student Services field to which assigned. Ability and specialized skills to: rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

SSP II: Working knowledge of the practices, procedures, and activities of the program to which assigned; working knowledge of the methods and problems of organizational and program management; working knowledge of research and interview techniques; and working knowledge of the principles of individual and group behavior. Ability and specialized skills to: interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed, and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies, and others in committee work, and student advising and community contacts. Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications about other programs or service areas Services Office.

Pay, Benefits, & Work Schedule

  • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
  • The anticipated HIRING RATES are $3952 (SSPIA); $4269 (SSPIB) & $4841 (SSPII) per month. The salary ranges for these classifications are: $3952 - $4834 (SSPIA); $4269 - $6040 (SSPIB) & $4841 -$ 6884 (SSPII) per month.
  • HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends. May need to travel to high schools and community colleges within California.
  • The SSP IA :  will be a temporary position. Based on satisfactory progress and successful completion of the training program, the incumbent will be progressively promoted from SSP IA to the probationary SSP IB position.
  • The SSP IB : will be a regular position with a one-year probationary period, and is not automatically promoted to the SSP II; promotion is dependent upon departmental needs at the time.
  • The SSP II : is a regular position with a one-year probationary period.

General Information

  • Applications received through April 24, 2024, will be considered in the initial review and review of applications will continue until position is filled.
  • This position is a sensitive position as designated by the CSU.
  • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
  • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
  • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.


Advertised:Apr 11, 2024 (9:00 AM) Pacific Daylight Time
Applications close:Open until filled



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