Lead Dispatch Supervisor

Gonzaga University, United States

Updated: 8 days ago

Location: Spokane, WASHINGTON

Deadline: 24 Apr 2024

First Section

Who We Are	At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution. Our diverse selection of benefits is part of Gonzaga’s commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU’s onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment. For more information, click here .
Position Title	Lead Dispatch Supervisor
Posting Number	S2253P
Department	Campus Security & Public Safety
Work Schedule	Non-exempt, multiple shifts, full-time: Department services Gonzaga University community on various day, evening, weekend shifts. Generally, shifts are assigned, and reassignment to other shifts may occur over time.
Employment Status	Regular
Temporary or Fixed-Term Assignment End Date
Hours per Week	40
Months per Year	12
Job Purpose	The Lead Communications officer is the direct supervisor for Campus Security and Public Safety Communications officers. Required to supervise, assign, train, review, and participate in the work of direct reports for processing emergency, non-emergency and administrative calls for security officers, emergency providers, and the general public. This position ensures adherence to established goals, policies and procedures. The Lead Communications Officer is required to have full working knowledge and capabilities of all aspects of communications, dispatching, and camera surveillance, including all systems used by Communications officers. This position supports the University’s mission by providing the community with sources needed for a safe learning, working, and living experience. *The budgeted annual salary that the University reasonably expects to offer for this position is $44218-$56160.* *The full internal range is $44218- $59824.*
Anticipated/Budgeted Salary (Annualized 12 months, 40 hours/week)	44218 - 56160
Minimum Salary (Annualized 12 months, 40 hours/week)	44218
Salary Midpoint (Annualized 12 months, 40 hours/week)	52021
Maximum Salary (Annualized 12 months, 40 hours/week)	59824

Essential Functions

Essential Function Category Title	Supervisory Functions
% of time for section	60%
Function Details	Team and Operational Effectiveness: Shift work in Communications and fill gap coverage when necessary. Meet operational targets, develop innovative solutions, and continuously improve departmental and operational efforts. Support and contribute to hiring efforts that meet departmental, operational, and mission needs. Demonstrate a higher level of familiarity with the Security department’s policy and procedure manual, as well as other department and University practices and procedures. Assists, when directed, the Director and Associate Director in creating and updating the Security department’s policies and procedures. Coordinates emergency drills and training to direct reports and/or Security officers with the Director and Associate Director. Develop and maintain a training program to include emergency response scenarios for Communications operations. Ensures technical equipment is properly maintained, regularly serviced, and fully functional. Employee Development: Meet regularly, at least once a month, with all direct reports. Manage all direct reports’ performances on an ongoing basis throughout the year. Create and ensure opportunities for team development through multiple methods and support recognition efforts that build morale. Seek clarification from the Associate Director, and communicate information, assignments, policies and procedures to direct reports. Ensure all direct reports are effectively on-boarded to their role. Actively build relationships and demonstrate a bias for collaboration with direct reports. Address and resolve conflicts that involve direct reports. Communicate regularly with all direct reports through multiple systems. Schedule initial and ongoing training for direct reports. Collect training data and ensure ongoing certifications for direct reports. Provide consistent training to all direct reports. Train new Security Officers on Communications functions.

Essential Function Category Title

Supervisory Functions

% of time for section

60%

Function Details

Team and Operational Effectiveness:

Shift work in Communications and fill gap coverage when necessary.
Meet operational targets, develop innovative solutions, and continuously improve departmental and operational efforts.
Support and contribute to hiring efforts that meet departmental, operational, and mission needs.
Demonstrate a higher level of familiarity with the Security department’s policy and procedure manual, as well as other department and University practices and procedures.
Assists, when directed, the Director and Associate Director in creating and updating the Security department’s policies and procedures.
Coordinates emergency drills and training to direct reports and/or Security officers with the Director and Associate Director.
Develop and maintain a training program to include emergency response scenarios for Communications operations.
Ensures technical equipment is properly maintained, regularly serviced, and fully functional.

Employee Development:

Meet regularly, at least once a month, with all direct reports.
Manage all direct reports’ performances on an ongoing basis throughout the year.
Create and ensure opportunities for team development through multiple methods and support recognition efforts that build morale.
Seek clarification from the Associate Director, and communicate information, assignments, policies and procedures to direct reports.
Ensure all direct reports are effectively on-boarded to their role.
Actively build relationships and demonstrate a bias for collaboration with direct reports.
Address and resolve conflicts that involve direct reports.
Communicate regularly with all direct reports through multiple systems.
Schedule initial and ongoing training for direct reports.
Collect training data and ensure ongoing certifications for direct reports.
Provide consistent training to all direct reports.
Train new Security Officers on Communications functions.

Essential Function Category Title	Communications & Systems
% of time for section	30%
Function Details	Communications: Perform necessary skilled communication while receiving emergency and non-emergency phone calls by collecting vital information from callers to determine the best course of action through dispatching officers, transferring to the appropriate department or person, or guiding to the correct internal and external resources. Use of appropriate radio protocol, prioritizing calls, and multi-tasking while dispatching officers to calls for service. - Responsible for dispatching Plant Services employees to calls for service after regular University work hours. Upon request, take over the Switchboard phone lines when Guest Services is unable to perform this operation (Holidays, School Closures, Meetings). Assess the urgency of custodial, maintenance, IT, and grounds issues occurring at on and off-campus-owned properties and advise proper personnel on nights, weekends, and holidays through telephone, radio, or by work order depending on the urgency of the problem. Responsible for after-hours notifications to On-Call Security Administrator, Housing and Residence Life, Study Abroad, Student Affairs, and Administration regarding emergency, medical, or unusual circumstances. Upon request of the Spokane Fire Department and the Spokane Police Department, patch officers through to their respective radio channels for direct communication through the dispatch console. Monitor the City of Spokane Emergency channels for real-time emergency communication to the community if necessary. Send ZagAlerts when prompted. Systems (Alarms): Monitors fire, burglar, high-temperature lab, panic, intrusion, blue light phone, and high water alarms. Monitors Persona card access and lock system for breaches in security. Lock and unlock campus buildings through Persona card access system when necessary, including emergency lock-down of the University. Monitors Fire Pager, 911 calls, and Spokane Police Radio channels. Systems (Security Cameras): Conducts surveillance investigations during real-time and recently occurred incidents while operating the camera system housing over 600 cameras. When time allows, monitor cameras for illegal, suspicious, and inappropriate behavior and notify officers of observations made. Exports video footage upon request of officers, Spokane Police, or other emergency personnel. Systems (Omnigo): Responsible for documenting dispatch calls, daily log activity, and running reports on the Dispatch Module and the Officer Module. Systems (T2 & Crowdfind): Utilize the Parking & Transportation software, T2, to locate and identify students, staff, faculty, visitors and vendors. Document Lost & Found information into Crowdfind when items arrive or when items are reunited with their owner.

Essential Function Category Title

Communications & Systems

% of time for section

30%

Function Details

Communications:

Perform necessary skilled communication while receiving emergency and non-emergency phone calls by collecting vital information from callers to determine the best course of action through dispatching officers, transferring to the appropriate department or person, or guiding to the correct internal and external resources.
Use of appropriate radio protocol, prioritizing calls, and multi-tasking while dispatching officers to calls for service. -
Responsible for dispatching Plant Services employees to calls for service after regular University work hours.
Upon request, take over the Switchboard phone lines when Guest Services is unable to perform this operation (Holidays, School Closures, Meetings).
Assess the urgency of custodial, maintenance, IT, and grounds issues occurring at on and off-campus-owned properties and advise proper personnel on nights, weekends, and holidays through telephone, radio, or by work order depending on the urgency of the problem.
Responsible for after-hours notifications to On-Call Security Administrator, Housing and Residence Life, Study Abroad, Student Affairs, and Administration regarding emergency, medical, or unusual circumstances.
Upon request of the Spokane Fire Department and the Spokane Police Department, patch officers through to their respective radio channels for direct communication through the dispatch console.
Monitor the City of Spokane Emergency channels for real-time emergency communication to the community if necessary.
Send ZagAlerts when prompted.

Systems (Alarms):

Monitors fire, burglar, high-temperature lab, panic, intrusion, blue light phone, and high water alarms.
Monitors Persona card access and lock system for breaches in security.
Lock and unlock campus buildings through Persona card access system when necessary, including emergency lock-down of the University.
Monitors Fire Pager, 911 calls, and Spokane Police Radio channels.

Systems (Security Cameras):

Conducts surveillance investigations during real-time and recently occurred incidents while operating the camera system housing over 600 cameras.
When time allows, monitor cameras for illegal, suspicious, and inappropriate behavior and notify officers of observations made.
Exports video footage upon request of officers, Spokane Police, or other emergency personnel.

Systems (Omnigo):

Responsible for documenting dispatch calls, daily log activity, and running reports on the Dispatch Module and the Officer Module.

Systems (T2 & Crowdfind):

Utilize the Parking & Transportation software, T2, to locate and identify students, staff, faculty, visitors and vendors.
Document Lost & Found information into Crowdfind when items arrive or when items are reunited with their owner.

Essential Function Category Title	Communication and Liaison
% of time for section	10%
Function Details	Represent Communications on committees and in forums. Ensure proper notification of the on-call Security administrator, Student Development professional(s), and other University departments as necessary. Provide active leadership on significant incidents, ensuring proper procedures are followed. When directed, act as the on-call Security Administrator. Represent Campus Security and Communications as a liaison with external agencies, such as the Spokane Fire Department and Spokane Police Department. When directed, create and send emergency notifications through ZagAlert. Participate in search committees and interview panels.

Other Functions

Other Functions	Other duties as assigned by the department.

University Competencies

University Work Values	Promoting Excellence in Academic Endeavors and Professional Practice • Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes Sharing Responsibility for Mission Identity and Leadership • Making a personal commitment to learn about Gonzaga’s mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community Affirming a Commitment to Human Dignity • Engaging one another with profound respect, professionalism, and cura personalis while supporting one another’s continued learning, development, and maximizing of potential Advancing a Culture of Inclusiveness • Developing cultural fluencies and global awareness, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds Caring for Our Common Home and Integral Ecology • Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life Cultivating Individual and Community Accountability • Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards

University Work Values

Promoting Excellence in Academic Endeavors and Professional Practice • Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes Sharing Responsibility for Mission Identity and Leadership • Making a personal commitment to learn about Gonzaga’s mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community Affirming a Commitment to Human Dignity • Engaging one another with profound respect, professionalism, and cura personalis while supporting one another’s continued learning, development, and maximizing of potential Advancing a Culture of Inclusiveness • Developing cultural fluencies and global awareness, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds Caring for Our Common Home and Integral Ecology • Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life Cultivating Individual and Community Accountability • Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards

Qualifications/Knowledge Required/Years Experience Required

Degree Required	Vocational, Associates, Technical Degree
Certifications and/or Licensures required	Must be able to meet all requirements necessary to attain Limited Commission Level 1 Certification with the Spokane Police Department.
Knowledge Required	Specialist Knowledge in field
Years Experience Required	3-4.99 years
Minimum Qualifications	Vocational, Associates, Technical Degree or 3 or more years of direct supervisory experience 3+ years supervisory experience Previous experience working in a dispatch type setting and/or with utilizing security cameras
Desired Qualifications	Bachelors Degree Previous experience working in a higher education setting Previous experience working with T2, Omnigo, Crowdfind or similar systems
Physical / Environmental Qualifications	Remain in a sitting or standing position up to 12 hours Wrist and hand movement related to computer work Work is performed in a closed or confined facility Ability to frequently bend, stoop, kneel, stretch, and reach Visual acuity and multi-tasking while viewing 9 monitors Finger dexterity for the operation of phone, computer, and dispatch console

Posting Detail Information

Open Date	04/10/2024
Close Date	04/24/2024
Open Until Filled	No
Application Review Begins On	04/24/2024
Special Instructions to Applicants
EEO Statement	Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996.
Clery Statement	Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available. A copy of the report can be found online at www.Gonzaga.edu/Clery . A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105.

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