IT Professional II (Apple Device Management Professional II)

Job Title

IT Professional II (Apple Device Management Professional II)

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job and Your Opportunity to Contribute   

Are you ready to take your IT career to the next level? Do you have a passion for technology and providing exceptional customer service?  

 

Texas A&M University’s Technology Services has an exciting opportunity as an IT Professional II (Apple Device Management Professional II). In this position, you will play a pivotal role in providing technical support, management, and administration for our unified Apple Device Management environment across Texas A&M’s main campus and health campuses statewide. 

  

As an IT Professional II (Apple Device Management Professional II), you will manage technical baseline configuration profiles and policies, assist IT administrators with implementing college or unit level configurations, and investigate and resolve endpoint management service delivery issues. You will play a key role in facilitating root case analysis and problem resolutions with IT partners and vendors. As part of your role, you will also monitor and address Apple device security non-compliance, ensuring our systems remain secure and up to date. Additionally, you will serve as a subject matter expert and main point of contact for our faculty and staff for Apple device management problems providing them with expectational customer service.  

  

Here’s a glimpse of what you’ll do:    

• Identify, research, and provide solutions for endpoint technology problems  

• Provide training, troubleshooting, and technical support for IT partners and customers 

• Offer technical guidance for platform design and build engineers  

• Demonstrate exceptional customer-centric service  

• Resolves configuration system performance issues 

• Coordinate installation and maintenance of critical and non-critical software  

• Implement endpoint management configurations and patch management mechanisms 

• Handle non-compliance remediation or exception recommendations for workstation endpoints 

• Coordinate, design, and test disaster recovery plans 

• Participate in IT training and professional development activities 

 

Salary Range: Commensurate with education and experience.     

  

Qualifications      

• Bachelor’s degree in applicable field or equivalent combination of education and experience AND  three years of information technology experience.  

• A well-qualified candidate would also possess expertise in managing devices in Jamf Pro or Microsoft Endpoint Configuration Manager, expertise in scripting in Bash or PowerShell, and expertise in security compliance standards including NIST SP 800-53r5 and CIS Benchmarks. 

What to do   

Apply! A cover letter and resume will assist in the review of your application materials.  You can upload them during the application process at CV/Resume.    

  

Why Texas A&M University?   

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:  

• Health, dental, vision, life and long-term disability insurance  with Texas A&M contributing to employee health and basic life premiums  

• 12-15 days  of annual paid holidays   

• Up to eight hours of paid sick leave  and at least eight hours of paid vacation   each month  

• Automatic enrollment in the Teacher Retirement System of Texas    

• Free exercise programs and release time  for health and wellness programs  

• All employees have access to free LinkedIn Learning  training programs, webinars, and limited financial support to attend conferences, workshops, and more   

• Educational release time and tuition assistance  for completing a degree while a Texas A&M employee  

  

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.