IT Professional I

Job Title

IT Professional I

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus.  To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What we want

The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, and/or applications. This position performs unit-level support in multiple technical fields.

What you need to know:

Salary: Commensurate on selected candidate's experience.

Other Requirements and Factors: May be required to provide on-call support on nights and weekends as needed. Must be able to lift ad/or move light to medium weight objects.

Required Education and Experience:

• Bachelor's degree or equivalent combination of education and experience.

• Four months (1 semester) of student worker and/or customer service experience.

Required Knowledge, Skills, and Abilities:

• Must be able to work in a collaborative team environment. 

• Ability to multi-task and work cooperatively with others. 

Preferred Knowledge, Skills, and Abilities:

• Cross-disciplined IT skills, advanced IT skills, report writing skills, intermediate troubleshooting, client relations, ingenuity, formulating and contributing ideas, and knowledge of ITIL Foundations, PMP experience.

Responsibilities

• Resolution of Technical Problems: Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Research problems and recommends solutions.

• Workstation/Software Support: Installs, upgrades, and configures workstations and software.

• Estimates and Reports: Provides resource estimates and progress reports.

• Compliance: Ensures that work is accurate and in compliance with departmental or project quality standards. Ensures compliance with applicable policies, rules, and procedures.

• Data Security: Ensures security of customer data and applications in all phases of production

• Common Duties: Participate on committees to develop technical standards and direction; meet with customers and technical staff to determine information technology needs and requirement; and provide input for the planning and budget process.

• Professional Development: Participate in training and professional development sessions. Performs other duties as assigned. 

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.