IT Generalist II

Job Title

IT Generalist II

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus.  To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What we want

The Information Technology (IT) Generalist II, under general supervision, assists with routine technical support for various IT projects or work groups. Assists with routine technical support to customer.

What you need to know

Salary : Commensurate on selected candidate's experience

Other Requirements or Other Factors:  May be required to work evenings, weekends, and/or on-call support

Required Education and Experience:

• Bachelor’s degree and one year of related experience in IT

Required Knowledge, Skills and Abilities:

• Knowledge of word processing and spreadsheet applications.
• Knowledge of IT troubleshooting.
• Ability to multitask and work cooperatively with others.

Responsibilities

• Assists with basic IT work in one or more areas of technical specialization. Provides technical assistance
• Assists with problem management procedures
• Applies quality standards and ensures all work is accurate and in compliance with departmental or project quality standards
• Assists with team documentation and problem tracking
• Learns about key team/client relationships
• May attend client vendor meetings
• May provide on-call support on nights and weekends as needed
• Participates in training and professional development sessions

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Why Texas A&M University? 

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays 
• Up to eight hours of paid sick leave  and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas 
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning  training, webinars, and limited financial support to attend conferences, workshops, and more 
• Employee Tuition Assistance and Educational Release time   for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.