IT Billing Coordinator

Fairleigh Dickinson University, United States

Updated: 24 days ago
Location: Teaneck, NEW JERSEY
Job Type: FullTime
Deadline: ;

Posting Details
Posting Details (Default Section)


Job Title: IT Billing Coordinator
Campus: Metropolitan Campus, Teaneck, NJ
Department: Telephone and Voices Services-Metro
Hiring Manager: Stuart Alper
Hiring Manager Title: AVP, Systems and Networking
College:
Position Type: Staff
Grade: 11
FLSA: Non-Exempt
Faculty Rank:
Salary: $897.60 Minimum Weekly Salary
Status: Full-Time
Months Worked: 12 Month
Job Summary:
The IT Billing Coordinator, working for the Assistant Manager of Voice Services, maintains the invoice tracking log for the department and completes the process of vetting invoices against purchase orders, obtaining proper signatures, submitting invoices to Accounts Payable and ensuring final payment to vendors. The incumbent handles requests for new and upgraded mobile phones from the various departments within the University. The incumbent also manages all lease payments for the IT division and maintains Master Service Agreements and yearly contracts for Purchase Orders created by the department. Finally, the incumbent creates and distributes reports to various members of the team on budgets.
Required Qualifications:
Principal Duties:
1. Maintains the invoice tracking log for several departments within the IT division. Enters purchase order information into the log.
2. Assists the Assistant Manager in monthly process of departmental chargebacks within the categories of VoIP equipment, laptop/desktop computers & cellular phones.
3. Working within the University’s Service Management system known as SAMI, enters preliminary data into the Contract Management module for all vendor contracts and yearly service orders. Completes all contracts with appropriate information and finalizes for the year. Creates reports for lease contracts, service contracts, maintenance contracts & license contracts and distributes those reports as needed to members of management.
4. Responsible for all day-to-day activity and requests for cellular services through various cellular providers. Maintains billing accuracy for all University owned devices covered on various contracts. Uses diligent follow-up in maintaining daily transactions in order to aid management with billing reconciliation and analytical data and reports. Guides and instructs any user in the selection and operation of their device. Answers questions on any issue for that device. Sets up individual portal accounts for users and instructs and guides them on its usage. Maintains and uses the main portal site for the university through telecommunications provider in doing adds and changes to university user’s accounts. Maintains the office stock for needed on hand surplus.
5. Creates general-purpose purchase orders for IT division, tracks delivery, invoicing and receipt certification; submits to Accounts Payable once processed. Tracks associated payments and reconciles to budget.
6. Serves as a member of the SAMI audit team; given tasks to review specific input fields within projects and inform technicians when fields are not in compliance.
7. Assists with compliance monitoring of University mandated cybersecurity training within SAMI. Reviews non-compliance report, communicates to members of the community who need to act on compliance and updates records once compliance requirement has been met.
8. Performs all incoming call related duties listed in Switchboard Specialist job description on a backup and/or replacement basis, such as overflow, sick days, vacation days, etc.
9. Opens switchboard by 8:30 am when needed as backup to primary switchboard specialist.
10. Performs other job related tasks within the department as assigned.
Minimum Qualifications:
1. High School Diploma or GED plus a minimum of two years of related work experience is required. Bachelor’s degree in a related field of study preferred.
2. Demonstrated working knowledge of clerical accounting and/or bookkeeping practices highly desired.
3. Two years of experience on a multiline VoIP switchboard preferred.
4. Strong working knowledge of Microsoft Excel, Word, and Office365.
5. Basic working knowledge and understanding of mobile phones and the mobile phone industry preferred.
6. Strong customer service skills needed in dealing with vendors as well as internal customers.
7. Strong oral and written communication skills.
8. Strong organizational skills and attention to detail.
9. Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check and produce a Social Security Card.
Preferred Qualifications:
Hours Worked
40 Hours weekly
8:30am-5:30pm Monday — Friday
Posting Date: 02/23/2024
Special Instructions to Applicants:
Application Types Accepted: Application for Employment

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