Responsibilities
As our Generalist, you will serve as an Employee Experience Center HR Generalist for inquiry for 22,000 plus employees from Ronald Reagan Medical Center, Santa Monica Hospital, NPH/NPI, Faculty Practice Group and David Geffen School of Medicine.
You will independently assigns escalation cases, manage, and resolve escalations in Employee Experience Center & Salesforce. You will complete accurate and actionable case documentation in systems.
In this role, you will also perform complex analysis for issues and communicate to employee(s), UCPath, RASC, CRU, Payroll, local campus and HR Teams for resolution. You will serve as an escalation agent for employees and leadership with UCPath, HR departments, COE, Business Partners and SME to resolve cases and issues. You will also serve as the first point of contact to resolve level one EEC Tier One agents regarding ServiceNow/UCPath processes questions.
Salary Range:$67,100-$151,100
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