Hawk Link Coordinator

University of Kansas, United States

Updated: 4 months ago
Location: Lawrence, KANSAS

26830BR

Success Initiatives


Position Overview

Hawk Link Coordinators at the University of Kansas assist the coordination of Hawk Link initiatives for all students while centering first-generation college students, Pell-eligible college students, and other vulnerable student populations through intentional educational opportunities designed to foster academic success and belonging. Through holistic engagement and culturally relevant support, the Hawk Link Coordinator will provide academic and personal success guidance and connections to students that align with institutional/unit/division retention initiatives.
The Hawk Link Coordinator will cultivate opportunities designed to facilitate a successful transition into the academic and social community at KU, from pre-enrollment to graduation and beyond. Reporting to the Director of Equity and Success Initiatives, this position assists students with navigating campus, identifying campus resources, and linking students to educational opportunities in conjunction with the Hawk Link Success Team and other professional staff within Equity and Success Initiatives.

Unit Overview:
Equity and Success Initiatives includes Hawk Link, Jayhawk JumpStart, MSP Scholars Program, Native American Initiatives (NAI), Haskell/KU Exchange Program, KC Scholars, Hispanic Development Fund Scholars, and Larsen Scholars.  Equity and Success Initiatives is part of Academic Success Initiatives within Academic Affairs at KU, along with Academic Success Operations, the Military-Affiliated Student Center, and Academic Success Navigators.
Academic Success Overview: 
Academic Success  advocates for and strategically advances education at the University of Kansas. We work with students from orientation to graduation, providing them with high-quality, data-driven academic and career advising, targeted academic support systems and networks, and empowering and engaging experiential learning. We serve the university, coordinating with faculty, staff, and students throughout KU to further educational initiatives and strategic goals.  

In a continuing effort to enrich the university and provide equal educational and employment opportunities, the university actively encourages applications from members of underrepresented groups.
If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work!

About Lawrence, KS:
The University of Kansas is located in Lawrence, a community of about 95,000. Only 35 miles west of Kansas City and 20 miles east of Topeka, you will never be far from barbecue, jazz, museum culture, and more. Lawrence has a lively downtown and a thriving arts and music scene, and its local government has enacted ordinances supporting equality for all members of its population. Lawrence locals enjoy the numerous sports and recreational opportunities, local shops, and a wide range of locally owned restaurants.


Job Description

60% Student Support and Engagement 

  • Provide academic and personal success triage support and consultation for approximately 200 students per semester to develop holistic academic success plans with students that include development of personal and academic goals. 

  • Serve as a student concierge for KU Student Success Team members including students’ assigned academic advisor, financial aid advisor, and faculty members. 

  • Execute scheduled student outreach campaigns via phone, text and email to assure early student connections are made before and after new student orientation and beyond. 

  • Directly link students to academic support services such as study strategies, time management and organization, critical thinking, test preparation, note taking skills, self-monitoring skills as needed. 

  • Utilize proactive approaches for communicating with and scheduling meetings with students with the goal of offering touch points at least three times per semester. 

  • Document and maintain all communication with students resulting from appointments, email, phone, and walk-ins using university-approved systems. 

  • Develop rapport and productive relationships with students by creating a community of care with a welcoming environment for students to grow and thrive. 

  • Collaborate with campus partners to support and link students as necessary. 

20% Programming and Event Support 

  • Collaborate with the Hawk Link Success Team to develop a student program plan that supports the student learning outcomes for Academic Success in highly relevant ways for Hawk Link students. 

  • Support team event coordination which includes marketing, student communication, execution and assessment for each program scheduled with additional support from Academic Success Operations. 

  • Participate in the planning and implementation of Jayhawk JumpStart, Hawk Week, and additional Hawk Link programming. 

  • Attend Hawk Link Student Specialist staff meetings, training, and professional development in conjunction with other Hawk Link Coordinators. 

15% Facilitation and Instruction 

  • Serve as the instructor on record for academic courses offered for Hawk Link students such as UNIV 101.  All instructional support and expectations are embedded into the workday. 

  • Collaborate with Academic Success units to provide academic skills workshops for students. 

5% Other Duties as assigned by Academic Success Leadership 

  • Attend relevant staff meetings and trainings related to Academic Success Initiatives. 

  • Use University-approved systems for all student records and adhere to Academic Success technology use standards and FERPA guidelines. 

  • Serve on departmental and campus committees as assigned. 

  • Other duties as assigned by Academic Success Leadership. 


Position Requirements

  • Travel is less than 25% for occasional required meetings with advance notice as well as event planning-related local driving. 

  • This position is student-facing and requires working on-site at the Lawrence Campus through the probationary period.  Once complete, hybrid work arrangements 1-2 days are available with onsite work expected during peak service periods and all-staff meetings. 


    • Required Qualifications

  • Bachelor’s Degree with one (1) year of relevant experience OR Master’s Degree.
  • One (1) year of experience working in an educational setting or customer service role. 
  • Experience with technology systems (such as Microsoft Office suite, MS Teams, Google suite etc.) as clearly evidenced on resume. 
  • Excellent written communication skills as demonstrated by cover letter and resume. 

    • Preferred Qualifications

  • Prior instructional experience such as teaching/facilitating new student courses. 
  • Master’s degree in education, counseling, psychology, special education, social work, liberal arts, or related field. 
  • Experience working with underserved populations. 
  • Experience creating and facilitating student events, workshops, or other student engagement opportunities. 
  • Experience in academic support services, advising or academic coaching services at an institution of higher education. 
  • Experience with web-based student retention software such as EAB/Navigate. 

    • Contact Information to Applicants

    Misty Chandler
    [email protected]


    Additional Candidate Instruction

    In addition to the online application, the following documents are required to be considered for this position:

  • A cover letter addressing how required and preferred qualifications are met.
  • Resume or curriculum vitae.
  • Contact information for three professional references.

    • Incomplete applications will not be considered.


    Application review begins Wednesday, January 10, 2024. For consideration apply no later than Monday, January 15, 2023. 

    Advertised Salary Range

    $43,000 - $47,000, final determination commensurate with experience


    Application Review Begins

    10-Jan-2024


    Anticipated Start Date

    19-Feb-2024


    Primary Campus

    University of Kansas Lawrence Campus


    FLSA Status

    Administrative


    Employee Class

    U-Unclassified Professional Staff


    Work Schedule

    Monday-Friday, 8 am to 5 pm. Travel is less than 25% for occasional required meetings with advance notice.

    On Campus Location is Lawrence, KS Summerfield Hall 104


    Job Family

    Advising,Career&StudentSrv-KUL


    Conditions of Employment

    Contingent on Funding


    Work Location Assignment

    On-Site


    Disclaimer

    The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Civil Rights & Title IX, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).


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