FXD Project Management Business Analyst

Gonzaga University, United States

Updated: about 1 year ago
Location: Spokane, WASHINGTON
Deadline: ;

First Section


Who We Are
At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution.
Our diverse selection of benefits is part of Gonzaga’s commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU’s onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment.
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Position Title FXD Project Management Business Analyst
Posting Number S1967P
Department Project Management Office
Work Schedule
Exempt: Standard office hours are Monday –Friday, 8:00 AM –5:00 PM. Incumbent may work non-standard hours as needed.
Employment Status Fixed-Term
Temporary or Fixed-Term Assignment End Date 09/01/2023
Hours per Week 40
Months per Year 6
Job Purpose
The Business Analyst works with business partners to understand directions and priorities to assure the delivery of solutions. Assisting the business units in completing a project intake form, assist with project workflows of current state and desired state. Collect, analysis, document, and coordination of business partners’ business requirements. The incumbent navigates the competing needs of multiple stakeholder groups, defining end-to-end business processes, and mapping out supporting requirements for one or more systems.
Target Salary
Minimum Salary 67089
Salary Midpoint 78929
Maximum Salary 90768


Essential Functions


Essential Function Category Title Business Analyst
% of time for section 50%
Function Details
  • Partner with functional owners to understand specific business needs, evaluate the effectiveness with which those needs are being met, and identify opportunities for increased efficiencies through effective utilization of client’s technology solutions. Translate, document, and communicate these business needs as user stories and/or business requirements.
  • Prepare for and conduct requirement elicitation activities, gathering critical information from meetings with various stakeholders. Ensure business goals, initiative objectives, and success metrics are captured.
  • Confirm elicitation results with project team and end users.
  • Analyze and document business operations – decomposing functional processes and defining future state, business operations impacts, and value creation for the organization.
  • Help business stakeholders envision how their business processes/work will be impacted by the technology solution, and act as a change agent to support their desired future state.
  • Collaborate with Developers and Technical Architect to ensure that any proposed changes, specifications, or new functionality align with the application strategy and underlying architecture. Ensure developed solutions add business value, meet business needs, and fulfill documented requirements.
  • Manage own work on multiple projects simultaneously.
Essential Function Category Title Documentation
% of time for section 25%
Function Details
  • Produce effective documentation of project and system deliverables – within the scope of business analysis. Documents may include: business/functional requirements, user stories and acceptance criteria, gap analysis, data flow diagrams, process flow diagrams, business case presentation, end-user training guides, meeting minutes, discussions and agreements, etc.
  • Create/update new user or procedural documentation when new processes arise.
  • Diagram current and future state
  • Contribute to project documents and logs (when applicable) for: Risks, Issues, Decisions, and Action Items.
  • Collaborate with development team to document deployed changes in system change log.
  • Conduct post-project evaluation of own performance and efficacy of employed business analysis tactics.
Essential Function Category Title Customer Support
% of time for section 25%
Function Details
  • Effectively communicate and collaborate with colleagues, cross-functional team members, technical staff, managerial/executive staff, and external partners
  • Navigate various cultures and personalities effectively, building a positive reputation for the team and the projects
  • Provide backup support and assistance to other team members
  • Listen with the intent to understand customer objectives and concerns
  • Manage customer’s expectations
  • Explain difficult concepts to non-technical users
  • Share process information and make informal recommendations on how to improve processes and overall job execution within team/department


Other Functions


Other Functions
  • Ability to handle simultaneous tasks while working in a fast-paced environment;
  • Represents the ITS Department on committees, task forces and other work groups as appropriate;
  • Participates in an ITS Department community of practice for sharing Business Analysis best practices.
  • Other tasks as requested by the Department


University Competencies


University Work Values
Promoting Excellence in Academic Endeavors and Professional Practice
• Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes
Sharing Responsibility for Mission Identity and Leadership
• Making a personal commitment to learn about Gonzaga’s mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community
Affirming a Commitment to Human Dignity
• Engaging one another with profound respect, professionalism, and cura personalis while supporting one another’s continued learning, development, and maximizing of potential
Advancing a Culture of Inclusiveness
• Developing cultural fluencies and global awarenesses, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds
Caring for Our Common Home and Integral Ecology
• Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life
Cultivating Individual and Community Accountability
• Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards


Qualifications/Knowledge Required/Years Experience Required


Degree Required Bachelor's Degree
Certifications and/or Licensures required
None
Knowledge Required Specialist Knowledge in field
Years Experience Required 3-4.99 years
Minimum Qualifications
  • ​Bachelor’s degree with 3+ years’ experience in information technology, technical project management, or related field.
  • Strong knowledge and use of Microsoft Project (or comparable solution, Microsoft Visio (or comparable solution) and the Microsoft Office suite;
  • Excellent verbal and written communication skills, including the ability to capture and explain goals and objectives to business units as well as technical team members and leadership;
  • Strong interpersonal skills and outgoing personality;
  • Able to multi-task in a cross-functional environment;
  • Demonstrated ability to work independently and effectively with minimal supervision;
  • Demonstrated ability to function as an effective liaison between administrative/academic users and technical IT staff;
  • Excellent presentation skills;
  • Excellent Business Analysis Skills;
  • Experience communicating cross-functionally and across management levels in formal and informal settings
Desired Qualifications
  • ​3+ years of experience;
  • General understanding and knowledge of software applications, operating systems, computer components, and network applications/concepts, and data communications equipment utilized by the Gonzaga ITS Project Management Office;
  • Experience in an institution of higher learning environment;
  • Ability to come up with innovative IT solutions to client challenges;
Physical / Environmental Qualifications
  • Ability to sit for extended periods of time;
  • Ability to read and interpret visual clues from printed matter, projected images, computer screen displays, three-dimensional objects;
  • Frequent use of wrists and hands on keyboarding and computer mouse manipulation;
  • Involves intensive use of computer screen displays;
  • Involves lifting 20 pounds, reaching overhead, stooping, kneeling, bending, walking, carrying and pushing wheeled carts (up to 300 pounds);
  • Ability to bend, kneel, stoop, reach and sit as needed for office work and presentations
  • Ability to work extended or varied hours as needed to solve project issues, ITS emergencies, or provide normal or extended project support during busy periods of the year;
  • Ability to be mobile campus wide for appropriate business needs;


Posting Detail Information


Open Date 03/20/2023
Close Date
Open Until Filled Yes
Application Review Begins On 04/03/2023
Special Instructions to Applicants
EEO Statement
Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996.
Clery Statement
Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics
The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available.
A copy of the report can be found online at www.Gonzaga.edu/Clery . A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105.

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