Facilities Customer Service Associate

University of Nebraska Medical Center, United States

Updated: 23 days ago
Location: Omaha, NEBRASKA
Job Type: FullTime

Requisition Details
GENERAL REQUISITION INFORMATION


EEO Statement:

UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location Omaha, NE
Requisition Number: Staff_12843
Department FMP-Operations 50001246
Business Unit Business & Finance
Reg-Temp Full-Time Regular
Work Schedule Monday - Friday; 8:00 AM - 4:30 PM
Remote/Telecommuting No remote/telecommuting opportunity
Position Summary
Receive service calls from UNMC & TNMC. Handle calls appropriately by routing, creating work orders in Computerized Maintenance Management System, and/or dispatching appropriate personnel. Assist management with operation of the computerized maintenance management system.
Position Details
Additional Information
Posting Category Operations
Working Title Facilities Customer Service Associate
Job Title Facilities Associate (Para)
Salary Grade FP12H
Appointment Type C2 - REG OFF/SERV HRLY
Salary Range $16.010 - $24.038/hourly
Job Requisition Begin Date 03/05/2024
Application Review Date 03/12/2024
Review Date Information:
Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications


Required Education: High School education or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)
NA
Required Experience 3 years
If any experience is required, please specify what kind of experience:
Customer service and/or dispatch experience.
Required License No
If yes, what is the required licensure/certification?
Required Computer Applications: Microsoft Excel, Microsoft Word
Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities:
Excellent verbal communication and interpersonal skills. Must work in a safe and professional manner. Ability to work in a dynamic culture with a changing team environment that requires engaged personnel. Must be able to work overtime. 
Preferred Education: None Preferred
If any degree/training is preferred, please specify the type:
Preferred Experience:
Experience with computerized work order/maintenance system.
Preferred License: No
If yes, what is the preferred licensure/certification?:
Preferred Computer Applications:
Preferred Other Computer Applications: Work order systems – TMA or other
Preferred Additional Knowledge, Skills and Abilities:
Understand material procurement process with the warehouse. Ability to perform under pressure. 
Some understanding of building systems and construction terminology. Understand current processes, participate in process improvement opportunities, and be willing to share ideas. 
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