Enrollment Counselor

Department
 

Graham School Marketing & Student Recruitment

About the Department
 

The Graham School offers continuing education opportunities focused in the Liberal Arts for adult learners.

Job Summary
 

The Graham Enrollment Counselor will spearhead the outbound recruitment initiatives for the UChicago Graham School, targeting high-caliber candidates for the Master of Liberal Arts and other course offerings. Collaborating with program directors and marketing leaders, this role focuses on achieving ambitious recruitment objectives and strategically guiding prospective students from initial inquiry through to enrollment. The ideal candidate will have a proven track record of successfully increasing admissions to drive revenue growth in an academic setting.

Responsibilities

• Oversees the admissions and enrollment process, delivering top-notch support to prospective students during their educational provider selection. Engages with prospects through various communication channels, including phone, email, and text.
• Analyzes the effectiveness of marketing channels by monitoring how prospective students learn about the programs, assessing lead quality, and tracking student feedback on key messages. Communicates insights and potential areas for improvement to marketing leadership.
• Contributes to the formulation of recruitment goals, and consistently monitors and reports on progress to ensure alignment with strategic objectives.
• Conducts competitive analysis on rival programs to uncover recruitment best practices, and proposes innovative approaches to enhance existing strategies.
• Acts as a proactive liaison for program prospects throughout the application and enrollment process, ensuring prompt completion of all required steps.
• Facilitates personalized enrollment advising sessions with prospective students to align their career aspirations with suitable course offerings, addressing any questions or concerns.
• Leads dynamic virtual information sessions alongside other Graham team members, showcasing the value of a UChicago education and engaging registrants early in their decision-making process. Proactively follows up with attendees to drive program applications and enrollments.
• Utilizes prospective student data in Slate to optimize reporting capabilities and identify prospects for targeted follow-up, supporting data-driven decision-making in recruitment efforts.
• Designs plans to increase brand awareness and alumni engagement as it relates to the College's admissions in the relevant region. Develops relationships with high schools and school counselors in the area. Plans and attends yield events, information sessions, and college fairs.
• Expands outreach messaging via alumni clubs and special events and/or reunions. Maintains updated alumni contact records and cultivates new contacts in appropriate industries. Manages portfolio of prospective students that require special handling.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications  
 
Education:

• Advanced degree.

Experience:

• 5-7 years of experience working as an admissions or enrollment advisor in a higher education setting.

Technical Skills or Knowledge:

• Knowledge of Slate.

Preferred Competencies

• Excellent verbal and written communication.
• Strong customer service skills.
• Works well individually as well as in a team setting.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Student Affairs & Services

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward .
The University of Chicago is an Affirmative Action/ Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.