EdPlus Enrollment Coach Lead

100189BR

Off-Campus: Scottsdale

EdPlus Enrollment Coach Lead

Job Description

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national and international communities served by ASU.

Want to know more about working at EdPlus? Click here !

We’re seeking a driven, people-oriented Enrollment Coach Lead to support both graduate and undergraduate students. This includes assisting students through the admissions process and working collaboratively with other departments to best support learners. The Enrollment Coach Lead is an empathetic communicator and problem solver who motivates others to achieve their educational goals. If you are a professional who is passionate about changing lives through higher education and love empowering students to achieve their goals in a dynamic and supportive environment, then join us!

Essential Duties
Here’s what you’ll do day-to-day:

• Provide strong, results-oriented leadership that motivates, engages, and inspires the support and commitment of others.
• Train, develop, and manage a team of enrollment coaches using a collaborative, persuasive leadership style.
• Coordinate, and drive the implementation of recruitment plans for graduate and undergraduate prospective students.
• Develop and provide resources that enable others to provide the best, most accurate information, and direction to prospective students.
• Analyze data to improve student enrollment experience and team performance outcomes.
• Work with a high degree of accuracy while managing a variety of activities subject to tight deadlines and potentially conflicting priorities.
• Partner with ASU academic units and services to work through challenges and solve unique roadblocks.
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications
Bachelor's degree in closely related field AND three (3) years previous experience in one or more of the following areas: Advising, Recruitment, Retention, Enrollment, or related academic area, including two (2) years supervisory experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Strong sense of urgency and passionate about helping others achieve their education goals.
• Evidence of effective communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
• Experience in navigating change and pivot quickly to create a successful working atmosphere supporting others.
• Evidence in being self-disciplined, can self-direct, and have a proven track record of achieving results in a customer-centric environment while also taking pride in finding innovative ways to increase efficiencies.
• Experience using Salesforce.
• Posse a high degree of emotional intelligence and are knowledgeable about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).
• Experience in coaching and training staff on complex or technical processes and policies.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Job Family

Advising & Admissions

Department Name

EdPlus Enrollment Center

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$70,000 per year

Essential Duties

Please see above.

Minimum Qualifications

Bachelor's degree in closely related field AND three (3) years previous experience in one or more of the following areas: Advising, Recruitment, Retention, Enrollment, or related academic area, including two (2) years supervisory experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved

Desired Qualifications

Please see above.

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We are committed to diversity, equity, inclusion, and belonging in everything we do. We know that our ability to deliver high-quality services and educational experiences is strengthened by the diversity of our employees. Our innovative culture drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, feeling a sense of urgency, and being bold.

EdPlus at ASU

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.