Dispatcher

Updated: about 2 months ago
Location: Colorado Springs, COLORADO
Job Type: FullTime

Dispatcher - 32318 
University Staff 

Description

 
Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone — students, faculty, staff, and community members — regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS) !
Nature of Work:
Jobs in this career family describes work in operating radio consoles and computer terminals to receive, record, and transmit police communications. Work involves broadcasting information to patrol units to investigate, relaying instructions or questions, and monitoring the status and location of officers. Positions also transmit information to other law enforcement, emergency, or maintenance agencies; retrieve background information from state and national computer databases; and monitor alarm systems. This position exists to protect the lives, health, safety and property of the public by expeditiously receiving, analyzing, interpreting, evaluating and prioritizing multiple simultaneous emergency requests for law enforcement, fire, ambulance, and rescue services.  Allocate, deploy and monitor the activities of responding units; to provide service to the University community, the general public, other departments and outside agencies by receiving, analyzing,  interpreting, evaluating and prioritizing multiple simultaneous non-emergency requests for information and assistance; to allocate, deploy and monitor the activities of the required non-emergency services; to direct the request to the appropriate person, department or agency for resolution; to provide communications and information resource support for field units and outside agencies under mutual aid agreements. The position also exists to aid in the training of new communication interns and technicians personnel. This position also performs office support tasks including but not limited to filing, data entry, and checking in and out keys and equipment and serves as a liaison to the campus community, outside community and resources. 
Who We Are:
The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado  system and is home to over 9,000 undergraduate and 1,800 graduate students. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of different offices and programs. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus. Find more information about working at UCCS here: https://hr.uccs.edu/work-at-uccs .The city, which was recently ranked as the number nine Best Places to Live by U.S. News & World Report  in 2023, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song “America the Beautiful” and a must-see for residents and visitors alike. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state’s best recreation opportunities. Find out more about living in Colorado Springs through the Visit Colorado Springs page: https://www.visitcos.com/ .
Job Duties:
  • Answering all incoming non-emergency and emergency phone calls, gathering and evaluating information to determine appropriate emergency services response; deploying emergency units; documenting activity in Computer Aided Dispatching System; monitors transmissions and communicates via police radio and non-commissioned radios; accesses information in numerous computer systems including building’s HVAC, campus fire and 911 notification systems.
  • Assures the proper release of confidential police records. Provides criminal history background checks to police and other law enforcement agencies. 
  • Protects the public by receiving, analyzing, interpreting, and prioritizing multiple simultaneous emergency and non-emergency calls for service for police, fire, ambulance, rescue, security, parking, facilities, and other university and outside departments and agencies using multi-line telephone consoles, multi-channel radio consoles, multiple computer systems and data bases and multiple alarm systems to promptly and accurately determine the level of response required for each prioritized event and to allocate and deploy the appropriate and necessary resources.
  • Records and documents details of call information, resource deployment, response times, unit activity and status, personnel deployment and status, pending incident status and call loading by accessing and operating a computer-aided dispatching system.
  • Expeditiously processes, coordinates, and relays concise, accurate information by accessing, extracting, analyzing and interpreting general, criminal justice, departmental, university and other printed or computer-based information resources.
  • Enters, audits, modifies, updates, corrects, removes, replaces, records, documents, retrieves, distributes and secures local, state and national criminal justice records and databases, departmental and University databases, lists, logs, forms, files, records, memoranda, and written procedures.
  • Trains new communications personnel by providing instruction, counseling, direction, evaluation, critique and practical proficiency examination using a structured departmental communications training program.
  • All other duties as assigned. 
This is a shift position requiring the ability to work varied hours and days to include nights, weekends, and holidays in a closed, secure environment.
 
The job offer will be contingent upon successful completion of a background check, drug test and other pre-employment assessments.


Job Competencies:
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • General computer and telephone skills.
  • Knowledge of public safety dispatching and/or call taking protocols.
  • Ability to work independently, yet part of a team.
  • Ability to comprehend critical information to ensure proper resources are dispatched.
  • Ability to make quick and lucid decisions.
  • Ability to function in a work environment with moderate noise level from several sources creating constant activity.
  • Ability to receive and respond to incoming emergency and non-emergency calls for assistance.
  • Ability to read computer screens. 
  • Ability to speak into radios and telephones.
Work Location: On-siteThis position has been determined to be eligible for overtime (non-exempt) under the Fair Labor Standards Act (FLSA).
What We Offer:
Salary Range: Generally starting at $56,028.00 per year

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.The University of Colorado Colorado Springs offers excellent benefits , some of which include:
  • Medical insurance, with the lowest cost option being $0 to the employee
  • Dental, Vision, Life and Disability insurance
  • Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)
  • Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%
  • Tuition Assistant Benefit available to you or a dependent
  • Paid Parental Leave after 12 months of employment
  • Off Campus Housing Resources
Tentative Search Timeline:
  • Priority will be given to applications submitted by January 26, 2024. However, this posting will remain open until filled.
  • The potential dates for interviews with the search committee will be the week of February 5, 2024. 
  • The potential dates for interviews with the supervisor and appointing authority will be the week of February 12, 2024. 
  • The potential employee start date is March 1, 2024. 
The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.
UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs.
Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

 

Qualifications

 
Minimum Qualifications:
  • High school diploma or GED
  • Possess, or obtain within three months of hire, NCIC/CCIC (National Crime Information Center/Colorado Crime Information Center) certification.
  • Possess, or obtain within six months of hire, the following certifications: CBI (Colorado Bureau of Investigation), FEMA 100, 200 and 700 
Preferred Qualifications:
  • Experience in a public safety setting, including public safety dispatch experience. 
  • Bilingual (Spanish)
  • Experience with CJIS, CAD, NCIC and CCIC computer systems 
Physical Requirements:While performing the duties of this job, the employee is frequently required to sit or stand. Employee is occasionally required to stand and walk. Tasks may involve looking at a computer screen continuously for long periods of time, hearing within normal range. The employee must occasionally lift and/or move up to 20 pounds. 
To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.
 
  
Special Instructions to Applicants: · Applications submitted by January 26, 2024 will receive full consideration. · Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 31933). · Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or [email protected]. Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position.    Application Materials Required: Cover Letter, Resume/CV Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. When submitting the materials, check the Job Specific Attachments box next to each document in order for the search committee members to see your materials.   
Job Category
: Public Safety/Enforcement and Protective Services 
Primary Location
: Colorado Springs 
Department: C0001 -- Colorado Springs Campus - 40121 - VCAF-AUX-Police Operations 
Schedule
: Full-time 
Posting Date
: Jan 10, 2024 
Unposting Date
: Ongoing 
Posting Contact Name: Melanie Strescino 
Posting Contact Email: [email protected] 
Position Number: 00743549

Similar Positions