Dining Unit Mgr - Food Truck - 131384

Job Summary

As Food Truck Manager of Concessions, incumbent's primary responsibility is to manage the daily operations of the food truck. The food truck operations will take place in different places on campus and around the community. Incumbent is to maintain Dining standards, monitor prep levels, train employees, oversee ordering, create, maintain full budget for this operation and manage food truck schedule, including on campus sales locations/schedule and schedule attendance with local community events/catering, etc. Incumbent is required to comply with all food safety standards and franchise operational standards as applicable. In addition, the incumbent will receive projects and tasks as assigned by the administrative employees of Dining.

Essential Functions

1. Monitor food preparation and food safety

a. Ensure that food temperatures are correct at all times and food safety logs are maintained

b. Establish sanitation standards and ensure compliance by operations/crews

c. Document all infractions

d. Ensure food flow is according Hazard Analysis Critical Control Point procedures (HACCP)

2. Customer service

a. Establish Customer Service Standards

b. Ensure that high standards and procedures of customer service are set and adhered to consistently

c. Train supervisory team within each assigned restaurant

d. Responsible to ensure entire crew is trained in each assigned restaurant

3. Operations management

a. Create and maintain yearly budget for Food Truck operation, including COGS, Labor and projections on sales.

b. Monitor sales from POS system, VenueNExt. Create and use sales projections when creating new schedules.

c. Use Eatec variance reports to track and control food costs and find possible errors in Eatec

d. Work with Concessions GM and Dining Executive Chef on menu items and propose Menu pricing.

e. Communicate and execute vision of upper management for the operation of the food truck.

f. Troubleshoot or seek support for Technology issues with payment system.

g. Ensure that proper ingredient pars are set and food is rotated to keep spoilage to a minimum

h. Develop and implement plans to recruit and retain new employees

i. Train the trainer for new employees and ensure customer service, food safety and safety standards are understood and followed.

j. Communicate well with employees and promote a team environment

k. Establish manning table to ensure excellent customer service

l. Schedule Food Truck at Special Events - (IE: Football, Basketball, FSY, Community Events, and Catered Events)

m. Driving and Parking Trailer.

n. Schedule employees

o. Hire and terminate student employees

p. Create PDP for supervisor employee assigned to the Food Truck

q. Perform inventory closure each month

r. Responsible for daily spoilage and loss

s. FSY food Service

· Oversee the operation of food trucks during an 11-week event serving two meals a day, four days a week.

· Coordinate scheduling and staffing for each shift, ensuring adequate coverage to meet demand.

· Train and supervise food truck staff, to maintain high standards of food quality, service, and safety.

· Monitor inventory levels and order supplies as needed to prevent shortages and ensure smooth operations.

· Manage food preparation processes, including cooking, assembly, and presentation, to meet customer expectations and maintain efficiency.

· Ensure compliance with health and safety regulations, including proper food handling, sanitation, and cleanliness of food trucks and equipment.

· Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to provide excellent customer service.

· Maintain accurate records of sales, expenses, and inventory levels, and prepare reports for management as required.

· Collaborate with event organizers and other stakeholders to coordinate logistics and ensure the success of the food truck operation.

· Troubleshoot any issues that arise during the event, implementing solutions quickly to minimize disruptions and maximize customer satisfaction

4. Responsible for Food Truck Maintenance

a. Ensure preventative maintenance happens in a timely manner

b. Recommend the replacement or upgrade of equipment as needed.

c. Work with Auxiliary Maintenance for repairs

d. Confirm all equipment is in working order.

Education/Experience

Minimum education/experience required:

- 2+ years college

- 2+ years food experience including 1 year as a supervisor

OR

- 4+ food service experience including 1 year as a supervisor

Preferred:

- Bachelor's degree

- 3+ years food service experience

- 2 years as a supervisor

OR

- 7+ years food service experience

- 2 years as a supervisor

Skills, abilities, knowledge, licenses, certifications:

- Minimum Required:

• Experience resolving customer concerns/complaints in a positive way
• Be able to communicate clearly and effectively
• Can create a positive atmosphere in a high pressure, high volume area
• Ability to drive pickup truck and maneuver a 20' trailer.
• Experience with Microsoft Office Suite and general computer navigation
• Experience with MS Word or other equivalent word processing applications
• Experience with MS Outlook or other equivalent email/calendar/task application
• Can create and edit emails and calendar items, navigate contacts
• ServSafe Certified or willing/able to certify
• Experience with ordering/managing inventory, including creating and monitoring pars and food rotation

- Preferred:

• Customer service
• Experience with handling/anticipating the needs of the guest in a proactive manner
• Experience in developing, training, and promoting hourly employees to leadership positions
• Experience with Microsoft Office Suite and experience with other computer operations
• Competent with MS Outlook or other equivalent email/calendar/task application
• Schedule and modify appointments
• Maintain multiple distribution lists and massive email contacts folder
• Familiarity with maintaining email aliases/groups
• Experience with MS Excel or equivalent database program
• Can navigate through intermediate level spreadsheets and tables
• Understands basics of table properties/spreadsheets, basic formulas and cell formatting

Additional Comments

- Incumbent is responsible to learn operational standards and expectations of franchises and strictly adhere to those guidelines.

- Incumbent will work day time shifts, evenings, weekends, and holidays as the Food Truck requires due to events/campus needs.

- Incumbent will handle day to day problems of food production, food safety, customer service, and staffing deployment.

- Incumbent will be required to get a university driver's license to operate a van.

- Incumbent will be responsible for approximately 85k checks served annually.

- Incumbent's restaurants will represent approximately $500k in annual revenues.

- Must be able to work in a professional manner while interacting with vendors, auditors, health inspectors, and franchise representatives.

- Within a kitchen environment the Incumbent will daily face safety obstacles and hazards. Incumbent must ensure his/her crews are trained appropriately to handle these obstacles in a safe and efficient way.

Employee Class: Staff (Full-Time)
Work Location: Provo Campus
Environment: Periodic exposure to unfavorable conditions. Need to be in variable temperatures or wet environments, etc.
Physical Exam Required: Y
Physical Exam Details: Physical Effort: Will regularly assist with food orders and receiving of food products/goods in his/her restaurant. Inventory items can weigh as much as 30-50 lbs. May have to use step ladder to put away items in high locations. 

Environment: Primary responsibility will keep incumbent in the restaurants where he/she will be exposed to heat from ovens/fryers/grills/equipment or cold temperatures from refs and freezers. Many areas of Retail Dining are quite loud due to equipment. 

Hazards: Exposure to wet floors, dangerous equipment (pulpers, dish machine, ovens, grills, rolling cabinets, trucks/lift gates, fryers, sharp knives, etc.).
Desired Start Date: As soon as possible
Job Close Date: 05/07/2024
Approximate Starting Salary: $61,500 - $80,000
Documents Required at time of Application:
Required: Cover Letter, Resume
Optional: Letter of Recommendation 1
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!