Desktop Engineer

Department
 

F&A ITS - Engineering and Deployment

About the Department
 

IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.

Job Summary
 

The Desktop Engineer conducts application and operating system configuration/management/deployment for the University's MacOS/iOS endpoints. This position will ensure leveraged third-party software titles for endpoint backups and antivirus management are regularly updated to ensure devices are fully secured. The role also collaborates with divisions across the university to act as an advisor to best practices for Mac devices managed in their fleet and to help escalate to proper channels if needed.

Responsibilities

• Apple (macOS and iOS) endpoint management.
• Optimizes systems performance, troubleshooting systems problems and packaging. 
• Interacts with customers, technicians, analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems. 
• Develops, tests, and implements processes for all support teams that are aligned with the Mac / Jamf admin device management for OS upgrades, hardware refreshes, and initial deployments.
• Builds and maintains provisioning processes containing operating system and core applications for distribution to endpoint devices, solving problems and resolving issues as they arise.
• Develops, tests, and maintains software and operating system packages and patches for deployment.
• Participates in vulnerability and risk management processes to identify risks and deploy updates.
• Collaborates on deployment and provision workflows using tools like JAMF.
• Provides engineering support per request from various constituencies; investigates and solves issues.
• Creates and maintains technical documentation as well as assists with training and related materials as needed.
• Contributes to and consults on large scale projects and initiatives set out by the department management.
• Develops and conveys new services, offerings, and device standards.
• Evaluates changes in hardware or software environments to determine appropriate strategies for deploying, patching, and configuring devices.
• Collaborates with divisional campus partners to assist them with any issues and creates best practices workflows to share with group.
• Administers operating systems, maintains security, and implements backup procedures for the organization's information systems and peripheral equipment, such as servers, desktops, printers, and storage devices.
• Tracks compliance and maintains documentation for hardware, software, and service inventories for management reports.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree in information technology.

Certifications:

• Client Systems Administrator.

Technical Skills or Knowledge:

• Good understanding of MECM / JAMF functionality. Able to build reports.
• In depth knowledge of JAMF functionality.
• Working knowledge of scripting tools such as BASH and Powershell.
• Good understanding of computers objects and organizational units in Active Directory and Group Policy.
• Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment.
• Knowledge of Microsoft Office Suite, email clients, and Internet browsers.

Preferred Competencies

• Adapt and learn tools on the fly.
• Outstanding decision-making and problem-solving skills.
• Effective time management skills.
• Excellent organizational skills with emphasis on detail and follow-through.
• Accomplished listening skills with the ability to empathize and focus on client services.
• Familiarity with network connectivity and ability to troubleshoot connectivity problems.
• Troubleshoot complex issues in a methodical manner.
• Maintain strictest confidentiality when working with sensitive information.
• Follow instructions and work with minimal supervision.

Application Documents

• Resume/CV (required)
• Cover Letter (preferred)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Information Technology

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward .
The University of Chicago is an Affirmative Action/ Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.