Customer Service Lead - 33282
University Staff
Description
University of Colorado Denver Anschutz Medical Campus
Department: Bursar
Job Title: Customer Service Lead
Position #:00669461 – Requisition #:33282
Job Summary: |
The position requires extensive, diverse, and progressively responsible experience, including direct responsibility for providing and overseeing customer service related to the Bursar’s Office at Denver and Anschutz Medical Campuses to the student body, staff, faculty, and university community. This position also supports the Bursar’s Office and university with outreach to the university community, and office compliance with federal, state, and university regulations and policies. Key Responsibilities: Customer Service at Denver Campus and Anschutz Medical Campus
Outreach
Charge Petition Processing
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Work Location: |
Hybrid – this role is eligible for a hybrid schedule of 2-3 days per week on campus and as needed for in-person meetings or during peak times (beginning of semesters). The location for this role is the DENVER CAMPUS. |
Why Join Us: |
We are seeking an energetic, positive, and forward-thinking individual to join our team. We are a fast-paced, deadline driven, and customer service focused office and are always looking for new ideas. A successful candidate for this position will be willing to be involved in visioning and implementing best practices, all while consistently providing support to our department partners and students. The Bursar Office has an exceptional track record when it comes to employee satisfaction. Our team is very diverse and often described as friendly, supportive, and resourceful. Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness . The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness . |
Diversity and Equity: |
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment. |
Qualifications: |
Minimum Qualifications:
Applicants must meet minimum qualifications at the time of hire . Preferred Qualifications:
Knowledge, Skills and Abilities:
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How to Apply: |
For full consideration, please submit the following document(s): Questions should be directed to: [email protected] |
Screening of Applications Begins: |
Applications will be accepted until finalists are identified, but preference will be given to complete applications received by May 1, 2024. Those who do not apply by this date may or may not be considered. |
Anticipated Pay Range: |
The starting salary range (or hiring range) for this position has been established as $58,244 - $74,086 The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Total Compensation Calculator: http://www.cu.edu/node/153125 |
ADA Statement: |
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] . |
Background Check Statement: |
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. |
Vaccination Statement: |
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program . |
Application Materials Required: Cover Letter, Resume/CV, List of References
Job Category
: Finance and Accounting
Primary Location
: Hybrid
Department: U0001 -- Anschutz Med Campus or Denver - 20657 - ADM Bursar Administration
Schedule
: Full-time
Posting Date
: Apr 15, 2024
Unposting Date
: Ongoing
Posting Contact Name: Aubrey DavisBigelow
Posting Contact Email: [email protected]
Position Number: 00669461
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