Senior Event & Engagement Coordinator

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work.  All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.  Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards and Benefits:

• Competitive salary package and allowances
• 20 paid annual leave, carer leave and public holidays (Christmas and Tet Holidays)
• Private health insurance and wellness programs
• Professional development and career advancement
• Relocation and visa support
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work for in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers

Position Summary

The Senior Coordinator, Events and Engagement is responsible for coordinating all online and offline recruitment and engagement events of Student Recruitment department specifically designed to raise awareness for RMIT University Vietnam and engage with prospective students, parents and stakeholders. The role oversees leading content strategy for all engagement events including sales event, high school engagement and customer engagement events, making sure of consistent promotional content with sales strategy as well as constant creativity to attract target audience to RMIT. More importantly, the role is the leader of Student Ambassadors Team, responsible for building a strong volunteer group and inspiring them to stay engaged and active with our events as well as confidently share their love to RMIT to the prospective.

Reporting Line

Reports to:                        Manager, Student Recruitment

Indirectly reports to:       N/A

Direct reports:                  Event and Engagement Coordinator

Key Accountabilities

• Lead to plan and execute all recruitment events (Information Day, Experience Day, Application Day, other customer service events) for English, Foundation, undergraduate, postgraduate programs in Hanoi campus and Northern provinces
• Lead event strategy including communication, content, human resources, for sales events, high school engagement events, and customer engagement events, to meet the demand of different target groups, ensure high conversion rate and customer satisfaction.
• Lead to build a vibrant and dedicated Student Ambassador Team (SAT) together with a strong policy and attractive annual engagement and recognition initiatives.
• Monitor expenses and recording of SAT participation & loyalty on CRM system
• Manage the performance of direct reports and provide appropriate training and support regularly 
• Produce reports for events and engagement outcomes; provide visuals and insights to management to improve event quality constantly  

Key Selection Criteria

• Bachelor level in Marketing, Communications or related
• At least 5 years’ experience in large event management. Previous experience in youth training or leadership camp is preferred.
• Demonstrated high level communication skills, strategic thinking, a habit to reflect, a growth mindset that brings creativity at work.
• Well-developed and demonstrable strong interpersonal skills, including flexible negotiation, liaison, and cross-cultural communication specifically related to excellent customer service and sales functions.
• Familiar with using CRM system for data recording, activities management and reporting; have high level of attention to detail and accuracy when inputting, managing, and communicating information.

For further information about this role, please click on the J ob description .

Applications Close:
22 thg 4 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us