Customer Service Associate II

Job Title

Customer Service Associate II

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

The Texas A&M School of Veterinary Medicine & Biomedical Sciences (VMBS) is an institution that represents 100 years of growth from a small school of veterinary medicine in 1916 to its present role as a major veterinary educational, medical, and research center. Today, we are one of the largest schools of veterinary medicine in the United States, training nearly 600 Doctor of Veterinary Medicine students each year. We support collaboration and teamwork that turns today's discoveries into proactive solutions for animals, humans, and the environment. Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs.  To learn more, please visit our website https://vetmed.tamu.edu/  

What we want

The Customer Service Associate II - Service Coordinator within the Large Animal Hospital is responsible for overseeing the daily administrative operations of assigned veterinary service section(s) and primary communication manager between the Client Services Section and assigned veterinary service section(s). Other duties include maintaining/deconflicting appointment slots and appointments, audit invoices ensuring accuracy and timeliness for discharges, inform client services of discharge status, schedule appointments.

What you need to know

Compensation will be commensurate to selected hire’s experience.

Required Education:

• High School Diploma or any equivalent combination of education and experience.

Required Experience:

• Three years in general office or clerical work.

Required Knowledge, Skills, and Abilities:

• Ability to provide quality customer service to internal and external customers/clients. 

• Working knowledge of word processing, spreadsheet and/or data entry applications. 

• Ability to multi-task and work cooperatively with others.

Preferred Knowledge, Skills, and Abilities:

• Excellent oral and written communication skills.

Responsibilities:

• Communications/Customer Service: Oversees the daily administrative operations of assigned veterinary service section(s). Serves as the primary contact between front desk and veterinary service for admissions/discharge processing. Greets customers and assists with appointment scheduling. Coordinates appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, nuclear centigraphy, radiology, and farrier. Promotes communication between clients, rDVMs, clinicians, technicians, and staff.

• Documents: Creates and updates veterinary service section appointment templates in VMIS. Deconflicts appointment issues with clinicians and Client Service Section. Investigates and researches customer complaints and participates in resolving problems. Assists clinicians, technicians, and staff with patient discharges by auditing patient invoices. Verifies and updates client/patient information for accuracy. Assists in gathering and recording referral information from rDVMs to include medical records.

• Policies and Procedures: Ensures adherence to policies and procedures consistent with TAMU and Veterinary Medical Teaching Hospital policies and procedures. Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.