CSUPD IT Technician

Colorado State University, United States

Updated: 25 days ago

Location: Fort Collins, COLORADO

Deadline: 01 Apr 2024

Posting Details
Posting Detail Information

Working Title	CSUPD IT Technician
Position Location	Fort Collins, CO 80523
Work Location	Position is fully in-office/in-person
Type of Position	Full-time
Classification Title	IT Technician
Posting Number	202400026P
Position Type	State Classified
Open Date	03/18/2024
Close Date	04/01/2024
Salary	$3,884-$5,162/month + Full Benefits
Employee Benefits	Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. Review our detailed benefits information here. Explore the additional perks of working at CSU here . For the total value of CSU benefits in addition to wages, use our compensation calculator . Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in !
State Classified Hourly	No
Overtime Eligible
Description of Work Unit	The Colorado State University Police Department is a full-service law enforcement organization and its mission is to respond to the needs of the campus community by maintaining public order and a safe environment. The University Police Field Services Division provides a complete range of law enforcement services including 24-hour car/foot/bicycle patrol, detection and investigations of crimes, arrest and prosecution of offenders, traffic control, special events management, crime prevention, and education.
Position Summary	This position assists with the management all servers, computer applications, and networks used by the CSU Police Department. It also provides technical and analytical support of all computer technology (laptops, desktops). Position reports directly to the IT Professional of CSUPD. It covers four broad categories of support: Desktop/Laptop computer management for all users Server and server infrastructure Hyperconverged Virtualization management of CSUPD specific applications Manage the CSUPD subnet’s and its connections with the campus and CRISP agency networks. Manage all technical interactions between CSUPD and external entities. This position requires a broad range of technical expertise related to systems including Active Directory, TCP/IP, VEEAM, Zscaler zero touch, Application and imaging deployment with Systems Center Configuration Manager and PDQ Deploy, Hardware tracking, inventorying and assignment explicitly utilizing PDQ Inventory, On-Call frontline helpdesk support, Windows and Mac desktop support, Mobile Iron mobile device management and maintenance of complex application packages such as Central Square’s law enforcement application suite. CSUPD’s IT infrastructure must operate as smoothly as possible within a 24/7 environment. Life safety systems connected with Larimer County and Fort Collins PD networks are critical to carrying out the department’s mission.
Minimum Qualifications	Associate’s degree from an accredited institution in field of study related to Information Technology/Computer Science AND one year of experience performing server administration, desktop support, or basic computer networking. Please note: Official/Unofficial transcripts are required in the “documents” section of the application to meet the minimum qualification of an associates degree.
Substitutions	Additional appropriate experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications	The ideal candidate will possess the following experience & competencies (e.g. knowledge, skills, abilities, and other personal characteristics) which have been outlined as essential to performing successfully in this position: • Demonstrated experience providing technical support and guidance to a variety of end-users that vary from basic to advanced levels of understanding and technology use (verbal communication skills). • Experience querying databases, creating reports, and validating data. • Experience with law enforcement records management, computer aided dispatch and evidence management systems. • Experience managing virtualized vSphere workloads and underlying infrastructure. • Experience managing advanced network environments including virtual and physical switching and routing infrastructure. • Ability to troubleshoot Windows, Apple and Linux operating systems, devices, and hardware. • Demonstrated experience building strong working relationships with internal and external customers and vendors. • Experience documenting technical processes and frequent issues/solutions (written communication skills). • Experience researching products and software and provide recommendations. • Ability to plan ahead when scheduling updates/system outages to cause the least amount of impact to users. • Critical thinking and analytical skills. • Ability to effectively and efficiently manage time. • Team focused and the ability and desire to collaborate with others. • Attention to detail. • CompTIA Network+ • CompTIA Security+• Excellent customer service skills. • Previous related State experience. • Previous experience with a law enforcement agency.

Essential Job Duties

Job Duty Category	Desktop/Laptop Endpoint Management
Duty/Responsibility	Provides technology support for end users during normal business hours. Support remote users (officers in patrol cars, FCPS dispatch, LETA dispatch etc.). Ensure proper functioning, security of existing endpoints. Troubleshoot and resolve endpoint technical issues in a timely manner. Keep Operating system and all included applications patched. Operating system imaging and deployment. Examine and adopt new technology & tools and vet them with IT manager to streamline support functions and/or improve customer service. First line emergency support for helpdesk.
Percentage Of Time	40

Job Duty Category	Documentation and End User Training
Duty/Responsibility	Update and create documentation on all IT process’s Create user help documentation e.g.: law enforcement software, office applications, general endpoint use and web applications Create and host training opportunities for department staff on a rolling basis
Percentage Of Time	20

Job Duty Category	Server and Virtualized Server Infrastructure Support
Duty/Responsibility	Maintain secure and up-to-date servers and train to be direct fill in for IT manager Ensure CSUPD server infrastructure continuously adherers to applicable campus and CJIS standards Analyzes and monitors servers for growth, load balance, and performance optimization Analyzes logs and other indicators to recognize and resolve emerging problems. Performs recovery from backups or rebuilds system software if needed. Coordinate hardware repairs with IT Manager Maintain VEEAM backup repository which includes testing backups on a routine basis First line emergency support for system down events, in coordination with IT Manager
Percentage Of Time	20

Job Duty Category	Network and Infrastructure Support: Intergovernmental Connections
Duty/Responsibility	Keep network up and running smoothly, with minimum down times. Analyzes and monitors network for growth, load balance, performance optimization, and emerging problems. Resolves network problems quickly to minimize impacts on the users. Monitors Local Area Network security including addressing NESSUS scan reports. First line emergency response in case of network outage.
Percentage Of Time	20

Application Details

Special Instructions to Applicants	APPLICATION INSTRUCTIONS AND INFORMATION Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the *Work Experience* section on the application. Human Resources must be able to evaluate your experience based on this information. Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience. Please note: Part-time experience will be calculated to determine the full-time equivalent. The *Work Experience is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.* INCOMPLETE APPLICATIONS If an Application is considered “Incomplete”, the Application will be removed from consideration for the position. An Application is incomplete if no current/ previous employment is included in the *Work Experience* section of the Application. An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the *Work Experience* section of the Application. Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete. RESUMES When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening. Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials. Please see the *Required Documents* section of the posting. NOTES Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. The selection process for State Classified positions may include an exam(s) and interview(s) which require candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense. All status updates for this position will be sent via email from [email protected] , OR the Employment Consultant facilitating the search process. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications. Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu EQUITY, DIVERSITY, AND INCLUSION AT COLORADO STATE UNIVERSITY The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Colorado State University is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources – Employment Office, at [email protected] or call (970) 491- MyHR(6947). DEPARTMENT CONTACT INFORMATION Please check the Help link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions. All other inquiries should be directed to the Colorado State University Human Resources Office (970) 491- MyHR(6947).
Conditions of Employment	Pre-employment Criminal Background Check (required for new hires)
EEO Statement	Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services. The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected] . The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected] . The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected] . Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education .
Background Check Policy Statement	Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
Employment and Appeal Rights	If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb . A standard appeal form is available at: www.colorado.gov/spb . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

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