CORE BUSINESS SOLUTION OWNER, DCRI

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Position Summary

The Core Business Solutions Owner (CBSO) is responsible for ensuring the ongoing success and optimization of the business value of our DCRI 1 Project and Portfolio Management (PPM) solution. DCRI 1 leverages OnePlan to manage our entire research project portfolio as well as all of our internal investment and technology projects. The CBSO is a hybrid role, bridging the cross-functional gaps between research operations, finance and business operations, and technology. The CBSO must be willing and able to move in and out of the weeds in any of these areas while continuously formulating, adjusting, and implementing holistic strategies to drive toward overall optimization and operational excellence. The CBSO must be adept at building relationships, identifying and solving problems, facilitating a diverse set of stakeholders, and have the ability to develop both breadth and depth of understanding of all operations of an Academic Research Organization.

** NOTE: This position may have an opportunity to work remotely.  All Duke University and Duke Health remote workers must reside in one of the following states or districts:  Arizona; California; Connecticut; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia; Washington or Washington, DC.

Primary Responsibilities and Task

• Team Leadership: Establish and lead the DCRI 1 Ownership Team, consisting of key business subject matter and technical experts. Oversee all efforts to maintain and continually improve the operational effectiveness and business value of the solution, including strategic and operational alignment, process improvement, program and project management skill development, and data-driven decision making.
• Governance: Establish and implement a governance framework and processes consistent with other Core Business Solutions Owners in order to guide solution management and decision-making. Work directly with executive sponsors, key DCRI stakeholders, the DCRI 1 Ownership team, and OnePlan to clearly define and communicate the product vision and steadily deliver improvement priorities.
• Cross Solution Collaboration: Work with other Core Business Solution Owners to foster a seamless business solutions ecosystem. Explore opportunities to better integrate the solution with other core solutions, tools, and platforms and avoid sub-optimization.
• Continuous Improvement: Champion a culture of continuous improvement, actively seeking feedback from users and stakeholders to drive innovation and enhancements in order to meet evolving business needs, optimize performance, and increase efficiency and effectiveness.
• Stakeholder Management: Collaborate with stakeholders to gather enhancement ideas, address concerns, ensure alignment, and adapt to evolving business requirements.
• User Engagement: Foster strong user engagement and collaboration among, faculty, research operations, business operations, and technology staff. Facilitate teamwork and knowledge sharing and identify opportunities to improve user experience and satisfaction.
• User Training and Support Strategy: Develop a comprehensive training and support strategy to enhance users' proficiency with the DCRI 1 solution, ensuring its maximum utility for operational research teams.
• Knowledge Transfer: Ensure that best practices, lessons learned, and insights gained from operating DCRI 1 are shared and institutionalized within the organization.
• Performance Monitoring: Define and track metrics to regularly assess the solutions’ performance and business impact against strategic and operational objectives.
• Data-driven Decision-making: Promote data-driven decision-making by utilizing the project management system's reporting and analytics capabilities to provide insights into project and portfolio performance.
• Compliance Assurance: Oversee compliance with industry regulations and data protection requirements relevant to academic research, taking a proactive approach to maintain adherence.
• Solution Provider Relationship Management: Oversee and maintain the strategic and contractual relationship with OnePlan.
• Solution Management: Oversee and coordinate with the technical team members and OnePlan to stay informed about product enhancements and features that can benefit the DCRI. Stay in sync with OnePlan’s release planning and schedule.  

Other Duties

• Conducts highly complex work critical to the organization.
• Considered subject matter expert within discipline.
• Works with minimal supervision and with extensive latitude for independent judgment.
• Performs other related duties incidental to the work described herein.

Required Qualifications

Education/Training:  (refer to the Duke HR website for minimum qualifications required if applicable)

• Bachelor's degree required, preferably in business administration; Master's degree or post-graduate training in clinical discipline or business/healthcare administration is a plus.

Experience: (refer to the Duke HR website for minimum qualifications required if applicable)

• Minimum of 7-10 years of experience in program and project management, preferably spanning business, technical, and clinical research settings.
• Extensive project management, personnel management, and supervisory experience on large, strategic initiatives.
• Experience managing enterprise-level business, technical, and/or clinical project portfolios.
• Knowledge of and/or experience using large PPM tools. Experience with OnePlan is a significant plus.
• Experience in clinical/CRO environment in business or clinical operations roles is a plus.
• Experience with multiple project funding sources, especially federal government funded projects.
• Experience with professional services organizations and external project delivery.
• Familiarity with Agile planning and execution principles.
• Familiarity with Change Management, process mapping, and data visualization concepts and frameworks.
• Familiarity with Salesforce and/or Oracle/Seibel is a plus.

Knowledge, Skills and Abilities: 

• Strong consulting skills, including problem-solving, analysis, oral and written communication, decision making, and relationship management.
• Flexibility and comfort with ambiguity.
• Technical acumen and proficiency.
• Demonstrated success in delivering positive change.

Registration, Certification or Licensure: 

• Project Management, Agile, and/or Change Management certifications are advantageous.

Minimum Qualifications
Education

Bachelors degree required, preferably in business administration; Masters degree or post graduate training in clinical discipline or business or healthcare administration is a plus.

Experience

Minimum of 7 years of experience in program and project management, preferably spanning business, technical, and clinical research settings.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.