Computer User Support Specialist 1

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.

Office of Research IT supports the Office of Research units with information technology services in 3 areas: Application services: Software development, software implementation, process automation and system integrations; Data Analytics: Create reports/visualizations, run analytics, and assist with strategy; Computer Technology Support Services: Computer hardware purchasing, computer imaging and deployments, computer support, data storage and permissions, software licenses and installs. The current position is in the Computer Technology Support Services area.  

The Office of Research Information Technology is seeking a Computer User Support Specialist 1 to join their team. This position will require driving between campuses to support the many departments within the Office of Research. The candidate will need to be able to lift up to 50lbs and pass the required FBI background check. The candidate will also work in locations that have animal exposure. The ideal candidate will be solution oriented, customer focused, committed to quality, collaborative and transparent.

This is an hourly, in-person on-site position.

• Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users; provide hardware and software training as needed.
• Evaluate and recommend off-the-shelf software to meet user needs.
• May write applications or automated routines or create other and hoc applications solutions for users.
• Modify existing or third-party software programs to meet user needs.
• Create, manage or manipulate data bases, using PC-based database software or mainframe database management systems/packages; modify database report output according to user needs.
• Provide PC/workstation support for hardware and systems software interfaces; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems; troubleshoot errors in system operations and related networks; perform software and hardware modifications; maintain and support hardware and software for stand-alone systems.
• May administrator and maintain a LAN, file server, network operating system and/or mainframe as a part of position duties; perform local area network (LAN) and system backups.
• Perform related duties based on departmental need. This job description can be changed at any time.

• Associate's Degree in Computer Science, Information Technology, Computer Engineering, or a relevant field.
• Two (2) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Relevant work experience considered.

Experience with SCCM, Powershell, Active Directory and folder access permissions a plus.

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

REQ: 91571 

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