Community Service Officer - Full-Time

Details

Posted: 10-May-24

Location: Camden, New Jersey

Salary: Open

Categories:

Security/Public Safety
Staff/Administrative

Internal Number: 6772

Location: Camden City Campus

Department: Public Safety

Days and Hours: Monday-Friday 3:00pm - 11:00pm

Job Description:

POSITION GOALS

• Demonstrate and promote a culture of diversity, equity and inclusion.
• Community Service Officers are responsible for the Department's communication activities including fixed and mobile radio operations, telephone, emergency telephones, the service call and complaint desk, emergency messenger service, identification cards, traffic violation reports, as well as acting as the College's switchboard, information center, transfer/refer of calls, and providing directions and instructions as necessary.
• Community Service Officers must have a sense-of-call interpretation and decision-making/problem solving skills; must possess or be capable of acquiring the ability to draw reasonable and logical conclusions from information, which may be disjointed. Possess the ability to condense large amounts of information into readable, sensible, written (typed) channels in a calm manner while receiving information. Dispatch the necessary personnel and administrative personnel.
• Community Service Officers will become entirely familiar with the policies, procedures, orders and regulations, vehicles, and equipment of the Public Safety Department and the College, and execute assigned responsibilities in accordance therewith. All decisions and actions relating to security and safety shall be in accordance with approved College policies and/or directives.

ESSENTIAL FUNCTIONS

• Ability to work directly with people from diverse racial, ethnic and socio-economic backgrounds.
• Welcome and respond to all inquiries from students, faculty, staff and visitors in a friendly and helpful manner.
• Ensure physical security by controlling access of associates and visitors, along with maintaining visitor control logs.
• Enforce Camden County College standards as they relate to loss prevention and safety procedures.
• Monitor designated areas using a range of techniques such as floor-walking and operating security camera systems.
• Conduct surveillance to detect, prevent and assist with the violators of policy and notifying appropriate authorities.
• Assist Public Safety Officers with conducting routine inspections of there assigned area(s) to maintain physical security and protection of assets.
• Answer multi-line telephone and forward security concerns to on duty Public Safety Officers.
• Serve as back-up cashier and data entry for Camden city campus concierge desk.
• Perform clerical duties as assigned pertaining to the Public Safety operation. Responsible for staffing the Public Safety Department's service call and complaint desk
• Receive service calls, complaints, and incident reports from students, faculty, staff, campus visitors, and the general public. Accurately record important information for further action.
• Dispatch Public Safety Officers and other appropriate emergency response providers to serious incident locations. Coordinate emergency assistance communications.
• Monitor emergency telephones, CCTV video, and dispatch personnel in accordance with outlined procedures.
• Responsible for reporting any conditions and/or circumstances that may affect the operations of the department to supervisors.
• Maintain and organize detailed and accurate records and daily logs in accordance with office filing procedures.
• Processing identification cards and traffic violation reports.
• Issue daily situational representations to administrative personnel as well as generates emergency notifications for the College's emergency management team and predesignated stakeholders.
• Must be available to work outside of regular hours on an

  
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  About Camden County College
  Camden County College is one of the largest, most comprehensive community colleges in New Jersey and the surrounding region and is a vital resource for transfer education, workforce training, and cultural events. Its three distinct locations in Blackwood, Camden and Cherry Hill – along with its satellite locations in Lakeland, Sicklerville and elsewhere throughout the County – share the common mission of providing accessible, affordable higher education and occupational study to all who can benefit.The College also is recognized nationally as a leader in technology programs such as video game design/development and photonics. In addition, it is acknowledged for maintaining low tuition rates for many years. Perhaps most importantly, CCC is known for responding to the changing needs of the communities and students it serves by continuously updating its programs and services to support the economic development in this area and the professional and personal development of residents.
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