Bibliographic Assistant II - HSC Library

Reporting to the Patron Services Supervisor, the Bibliographic Assistant II provides library supervision in the evenings and manages the interlibrary loan and document delivery services and oversees the library’s student worker portfolio. The BA II is responsible for hiring, training, and supervising student workers in addition to reviewing and monitoring on-site patron needs and behaviors in the evenings. While working at the Information Services Desk, the BA II answers directional and ready reference questions, assists patrons in using library equipment, checks reserve materials in/out – including print materials, laptops, and peripherals for the technology embedded in the study rooms, and anatomical models. Performs other related duties as assigned.
Temple University Libraries serves the Temple community and beyond, including more than 30,000 students; over 2,000 full-time faculty; and researchers and visitors on Main, Center City, and Health Sciences Center campuses in Philadelphia and on our Ambler and Harrisburg campuses. We are committed to providing research and learning services, offering open access to our facilities and information resources, and fostering innovation and experimentation. Our collections total more than five million physical and digital titles, over 300,000 print and electronic journal subscriptions, and more than 900 research databases. We also collect, preserve, and provide access to a broad universe of special collections, including rare books, manuscripts, archives, photographs, and more. As part of our library enterprise, the award-winning Temple University Press supports our mission to advance learning and scholarship. 
When you come to Temple, you don’t only come to an impressive campus with an abundance of resources and amenities.  You come to Philadelphia, where Temple’s Main Campus is woven into the city’s fabric.  Temple is committed to this community and provides several financial programs for full-time faculty and staff who purchase and reside in homes surrounding Main Campus and the Health Sciences Center. 
 
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Required Education & Experience: 
 
Bachelor’s degree and at least one year of experience working in a library or related setting. An equivalent combination of education and experience may be considered. 
 
Required Skills & Abilities:
*Excellent interpersonal and customer service skills in order to professionally and politely interact with faculty, staff, and students, sometimes in stressful situations. 
*Demonstrated ability to work with MS Office applications, as well as customized computer software and online computer systems related to library operations. 
*Self-motivated, with the ability to work independently, excellent time-management skills with attention to detail, dependability, and ability to prioritize demands.
*Strong customer service orientation and strong written and verbal communication skills.
 
Preferred:
*Experience hiring and supervising student workers.
*Experience with interlibrary loan operations.
*Working knowledge of the following; ILLIAD, DOCLINE, OCLC (or other interlibrary loan software), ALMA (or similar ILS software), and LibApps.
*Demonstrated ability to handle a variety of public services operations in a library setting ( such as checking out & renewing materials, shelving in call number order, answering ready reference questions, etc.)
*Experience in an academic health sciences library or teaching hospital library.
*Proven ability to work independently & collaboratively and to multi-task.
*Familiarity with medical terminology.
This position requires a background check.
This position is designated as essential personnel.
The schedule for this position is Monday – Friday, 12 pm to 9 pm. Hours may vary during the summer and holidays.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status. 
 

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. 

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