Clinical Operations Supervisor - Duke Life Flight

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Life Flight

Pursue your passion for caring with Duke Life Flight, which is Duke Health's critical care and emergency air and ground transport team, accredited by the Commission on Accreditation of Medical Transport Systems. The team includes paramedics, nurses, respiratory therapists, emergency medical technicians, and communications specialists who work quickly to provide compassionate care and transport services to critically ill patients of all ages. Duke Life Flight also maintains a Code Blue Response Team and helps support event medicine needs.

Job Summary:

Provides overall coordination of business-related functions, such as, but not limited to:  budget, personnel, planning and policy development and interpretation, as they are related to Event Medicine and EMT Cadet business lines.

Knowledge, Skills, Education, and Experience Preferred:

Requires four years of related clinical experience to gain expertise in the principles and procedures of the Critical Care Transport arena.

Experience as a Paramedic is required.

Bachelor’s degree required

Management experience in Emergency Medical Services or Critical Care Transport preferred

Job Summary:

• Determine fiscal requirements and make recommendations for the Life Flight Event Medicine line of business.
• Monitor, verify and reconcile expenditure of budgeted funds as relate to Event Medicine activities
• Serve as liaison with University and County personnel as relate to Event Medicine and 911 response activities.
• Supervise and coordinate work of designated employees and manage personnel activities
• Maintain interface with departmental personnel to coordinate operational activities to ensure adequate staffing, coordination of purchasing, and implementation of new contracts
• Ensure safe environment of care for all staff, patients, and families. 
• Ensure effective processes for staff development, recruitment and retention. 
• Develop and support unit, shared governance structure  
• Participates in organization and departmental meetings as required
• Validating accuracy and completion of payroll records for direct reports
• Direct departmental personnel actions including, but not limited to, hiring, performance appraisals, and scheduling of Event Medicine staff and EMT cadets
• Provides availability by cell phone / pager for rotating on-call duties

Work Hours & Shifts:

Full time 40 hours per week

Licensure, Certification or Registration Required:

NC Paramedic Certification is required

BLS Certification is required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.