Clinic Coordinator

Department ​
 
CSL SHS: Clinic Coordinators

About the Department

​

The University of Chicago is one of the nation’s leading institutions of higher education and research. Student Wellness (SW) is part of the division of Campus and Student Life and serves the student body by providing primary care, wellness, counseling, and psychiatric services in support of achieving holistic care of the student.

Job Information ​
 

Responsibilities:

• Schedules appointments for University students by phone or in person utilizing Point and Click and/or Epic computer systems.
• Initiates greetings and positive interaction with students, visitors, and staff.
• Delivers a welcoming impression, conveys clear, precise information and directions in both face-to-face, and telephone encounters.
• Maintains a current understanding of the processing procedures to respond to student inquiries
• Completes check-in for students including, confirming identification and ensuring that the appropriate consent and registration forms are completed.
• Completes check-out process for students including scheduling follow up appointments and processing referrals
• Coordinates administrative office functions as assigned including completion of the shared departmental inbox.
• Exercises independent judgment regarding when to initiate emergency procedures.
• Assists with resolving issues by seeking out the appropriate resources.
• Obtains demographic and insurance information in a sensitive and confidential manner.
• Coordinates scheduling and order entry for specialty appointments and physician orders.
• Maintains and retrieves medical records per office protocol.
• Accepts payment and issue receipts for services rendered.
• Utilizes a wide range of computer systems effectively.
• Performs all tasks related to student visits completely, efficiently, effectively and in a professional manner.

Competencies:

• Teamwork.
• Interactive communication.
• Superior customer service skills.
• Effective and appropriate application of medical knowledge.
• Professionalism.

Additional Requirements ​​
 

Education, Experience or Certifications:

Education:

• High school diploma or equivalent required.

Experience:

• Prior experience working in a hospital, outpatient health care, or college counseling setting preferred.
• Familiar with hospital or medical/counseling information systems/electronic medical record preferred.
• Some college preferred.
• Knowledge of medical/counseling terminology preferred.
• Excellent customer service skills and focus required.

Technical Knowledge or Skills:

• Typing skills of 35wpm or faster.
• Excellent verbal and written communication.
• Communicate, professionally, in writing and verbally.
• Develop and manage interpersonal relationships.
• Exercise discretion and confidentiality while handling sensitive situations.
• Follow written and/or verbal instructions.
• Give directions.
• Pay attention to detail.
• Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies.
• Work effectively and collegially with little supervision or as member of a team.
• Perform multiple concurrent tasks with frequent interruptions.
• Ability to with people from diverse cultures and backgrounds.
• Ability to handle stressful situations.

Working Conditions and Physical Requirements:

• Clinical care setting.
• Sit or stand for 4 hours or more.
• Use computers extensively for 4 hours or more.
• Use standard office equipment.  
• Normal routine involves no exposure to blood, body fluid or tissue as part of employment, but exposure or potential for exposure may occur.
• Occupational risk for exposure to infectious material and communicable diseases.
• Required annual TB control training and/or other health screenings.
• Work may be performed in varied locations inside/outside of the clinical setting, including other campus or offsite locations.
• Work schedule is 40 hours/week, Monday-Friday with possible evenings and weekends depending on clinic needs.

Pay Range:

• $19.94-$30.68

Required Documents:

• Resume
• References

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility ​
 
Yes

Requires Compliance with University Covid-19 Vaccination Requirement
 

Yes

Pay Frequency ​
 
Hourly

Pay Range
 
Please refer to Additional Requirements to see the pay ranges

Scheduled Weekly Hours ​
 
40

Union ​
 
024- Local 743, I.B.T. Clerical

Job is Exempt
 
No

Drug Test Required
 
Yes

Motor Vehicle Record Inquiry Required
 
No

Health Screen Required
Yes

Posting Date ​
 
2022-07-21-07:00

Remove from Posting On or Before ​
 
2023-01-21-08:00

Posting Statement: ​​
 

Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward .
The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.