Client Services Assistant

George Mason University, United States

Updated: 12 months ago
Job Type: PartTime
Deadline: ;

Position Information
Position Information


Department Mason Enterprise Center
Alternate Department Description
Criminal Background Check Standard Background Check
Motor Vehicle Background Check No
Statement of Economic Interest Not Applicable
Restricted Position?
Job Category Student Wage / Non-Student Wage
Role (State) Job Title Client Services Assistant
Working Title Client Services Assistant
Job Type Part-Time
Position Number WG1GMU
Recruit Number STF11643
Working Hours 15 hours per week between the hours of 9:00 am-4:00 pm Monday to Thursday, varying schedule based on PTAC event schedule
Location Other
Other Location 75% remote work; 25% in-person (10306 Eaton Place, Fairfax, VA)
Pay Band
Salary $17 per hour; Commensurate with education and experience.
Web Announcement
Client Services Assistant
Position open to Student Wage and Non-student Wage
The George Mason University, Mason Enterprise Center, is seeking qualified applicants for a Client Services Assistant position for its Virginia PTAC, APEX Accelerator. The Procurement Technical Assistant Center (PTAC) provides counseling and services that help businesses do business with government at the Federal, State, and Local levels.
George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.
Responsibilities:
 
Primary Duties:

Event Support and Webinar facilitation
Assist PTAC staff to prepare for training events during the 9am to 4pm timeframe, typically M-Th., including: 
  • Provide advanced communication and day-of assistance to instructors to prepare for Webinar or classes;
  • Facilitate and introduce instructors for webinars using GoToWebinar or Zoom platform and triage Q&A for instructors while documenting attendance;
  • If applicable, prepare (print, collate) handouts and class materials in advance of training and set up the classroom per instructor specifications (Fairfax and Alexandria locations);
  • Make class handouts available electronically to attendees and maintain electronic filing of roster, evaluations, and handout as appropriate;
  • Collect, review, and file / scan evaluation forms for in-person classes. Notify PTAC staff of any feedback that needs attention; and
  • Assist with PTAC conferences by facilitating onsite registration and check-in; setting up event spaces & staffing PTAC booth / table.


As needed:

Customer Relationship Management & (CRM) Database Administration
  • Monitor and triage voicemails and “generic” email account under the direction of the Client Services Coordinator;
  • Assist clients with online registration for classes and counseling;
  • Perform data entry and data management, including report generation, from PTAC’s CRM;
  • Maintain up-to-date records by cleaning up outdated and bounced contact information, removing duplicates, and updating client award / milestone information; and
  • Assist Client Services Coordinator with updating client information on file by performing internet research on client businesses.

Marketing and Outreach
  • Represent PTAC at event exhibit tables as needed when schedule permits;
  • Assisting vendors / exhibitors / sponsors with registration, check-in, ensuring their needs are met in advance, during, and post events; and
  • Other duties as assigned.

Required Qualifications:

  • Excellent customer service ability including interpersonal, written, and oral communication skills;
  • Well-organized and detail-oriented, with ability to work independently in a fast-paced environment;
  • Team player with a willingness to collaborate;
  • Experience with Microsoft Outlook, Excel, PowerPoint, Word; and
  • Experience with online research.

Preferred Qualifications:

  • CRM experience; and
  • Knowledge of GMU university systems.
Special Instructions to Applicants
For full consideration, applicants must apply at https://jobs.gmu.edu/ ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
For Full Consideration, Apply by: 03/24/2023
Posting Date 03/07/2023
Job Close Date
Open Until Filled? Yes
Telework Friendly? Yes
Mason Ad Statement
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/


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