Case Manager

The Office of the Dean of Students is a unit in Student Affairs with a mission to provide support and assistance to the University of North Carolina at Chapel Hill community focused on empowering students, to succeed in navigating the University environment. Our four pillars – CARE, Collaborate, Celebrate, and Empower – guide our approach everyday work.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Case Manager is an integral member of the Student Support and Case Management team and the overall student success efforts of the Dean of Students office. The Case Manager will serve as an initial point of intake, triage, and response for non-clinical student referrals leveraging partnerships and assigning cases to team members, both internal to DOS and campus partners, when appropriate. The position provides highly individualized, holistic care and support for UNC students and facilitates knowledge of and access to campus and community resources, as well as wraparound follow-up. This highly collaborative position will communicate (verbally and in writing) with varied audiences and be assigned departments, organizations, or constituencies to serve as the primary, initial liaison to triage student concerns, as well as implement outreach, programs, and services that align with the efforts of the Student Support and Case Management team. Additionally, the position contributes to the design, collection, and interpretation of data collected throughout the lifecycle of a student’s engagement with the office leveraging the data to inform operational recommendations, as well as solutions/strategies that support student learning, success, and retention. The successful candidate may represent DOS during high-interest events and outreach efforts, and serve on university, Student Affairs, and/or department committees.

With relevant experience, interest, and agreement, consideration may be given for the Case Manager to assist or serve on-call and/or respond to critical incidents after hours and during university closures. For the purposes of Title IX and Clery, the Case Manager is a Responsible Employee and a Campus Security Authority.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

- Experience effectively assisting and/or supporting a large and diverse case load of individuals who are involved in or impacted by personal crisis, mental health concerns, trauma, and or other disruptive/disturbing life events (e.g., 1-1 meetings, making referrals, service coordination) with great care and sensitivity.
- Experience effectively prioritizing and navigating complex emergent situations and easily adapt to changing priorities based on emergent student needs.
- Experience working with diverse undergraduate and graduate/professional student, faculty, or staff communities, which reflect an array of ethnic, racial, cultural, faith, gender, and other identities.
- Proven ability to work collaboratively and effectively as a member of a team.
- Experience managing confidential and sensitive information and situations with diplomacy and demonstration of excellent critical thinking and sound judgement.
- Excellent communicator (written and verbal) with experience delivering information to diverse constituencies in individual, as well as small and large group settings using multiple formats (e.g., in-person, telephone, virtual/video)
- Experience with the application of federal, state, and local laws, policies, and/or regulations.
- Candidates must have a willingness to work some evenings and weekends.

- Master’s degree or post-bachelors graduate/professional degree in higher education, student affairs, counseling, social work, psychology, or other relevant field of study with relevant experience.
- Two to three years relevant full-time professional post-graduate/professional degree experience in higher education or related comparable field. (Two years in an applicable graduate assistant role may equal one professional year)
- Direct experience in non-clinical case management in a higher education setting.
- Demonstrated knowledge of college student development theory and / or best practices related to addressing and supporting students on concern.
- Demonstrated understanding of the environment and culture of a highly selective, competitive, research University with the ability to work collaboratively with on and off-campus partners, including faculty.
- Demonstrated experience building and sustaining relationships with a diverse population of students, faculty, staff, parents / families, and community partners to address a wide array of situations and needs.
- Experience with the application of federal, state, and local laws, policies, and/or regulations, specifically FERPA, Title IX, HIPPA, Clery, VAWA, and others that are similar and apply to higher education.
- Knowledge and experience using the Advocate by Simplicity case management software.
- Experience developing and implementing operational and service-based evaluations and using data to inform practice and/or policy.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.