Campus Safety Dispatcher

Details

Posted: 08-Mar-24

Location: Brooklyn, NY, US, 11201

Type: Full-time

Salary: Open

Categories:

Other Staff/Administrative

Internal Number: 237769787

Campus Safety Dispatcher
US-NY-Brooklyn
Job ID: 2023-12351
Type: Public Safety (WS2053)
# of Openings: 1
Category: Campus/Auxilary/Transportation, Facilities, Public Safety
New York University
Overview

Serve as the first point of contact for all emergency and non-emergency calls across New York Universityâ™s (NYU) global enterprise. Operate and monitor multi-channel radio, security, and warning systems for timely detection and response to local and global events and incidents. Identify and dispatch appropriate Campus Safety personnel and other support services (i.e. law enforcement, medical, fire, etc.) in accordance with established operating procedures. Maintain continuous awareness of Department of Campus Safety personnel in the field or on special assignment. Deliver exceptional service, information, support, and assistance to all University community members, including students, parents, visitors, faculty, and staff, while directing them to the relevant person or office as required. Comply with University policies and procedures to maintain the safety of all Campus Safety responders and the community.
Prospective candidates must pass a comprehensive skills entry test. This position requires availability for assigned shifts from 11 pm - 7 am, with expected days off on Monday and Tuesday (starting Sunday night/Monday night) or Wednesday and Thursday (starting Tuesday night/Wednesday night).

Responsibilities

Required Education

High School Diploma or equivalent
Required Experience
1 + years previous customer service experience
Required Knowledge, Skills and Abilities
Proficient in emergency communications systems, including Computer Aided Dispatch (CAD), multiple two-way radio systems, alarm receivers, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems.
Strong professional and courteous customer service skills and organizational skills. Demonstrated ability to establish priorities in line with risk and urgency; manage multiple tasks or projects simultaneously; work in a fast-paced, potentially stressful environment and maintain composure under conditions that require immediate and accurate actions; exercise sound judgment in emergencies, and make split-second decisions in accordance with University policy and procedures. Strong ability to collaborate and coordinate effectively with key stakeholders across the University, including team members at all levels of the organization. This includes the capacity to develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments, and supervisors.
Ability to remain on duty until relief is available and work weekends and different shifts on a rotating basis required. The Communications Center is a 24/7/265 operation and requires regular attendance and punctual employee presence.
Preferred Education

Bachelor's Degree or equivalent in security or related field or equivalent combination of education and experience.
Preferred Experience
3+ years customer service experience or in a public safety environment (i.e. police, fire, EMS, security, dispatch).
Preferred Knowledge, Skills and Abilities
Association of Public Safety Communication Officials (APCO) Public Safety Telecommunicator certification preferred. Ability to accurately type 40 words per minute or more preferred. Ability to operate telephones, radios and a multiple screen computer console linked to a computer-aided dispatch communications system preferred.
Qualifications

In compliance with NYCâ™s Pay Transparency Act, the hourly rate range for this position is $16.060 - $26.060. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidateâ™s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

Salary: 16.06

PI237769787

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About New York University
New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education. NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life
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