Business Systems Analyst, Product Owner

23-May-2022

Harvard University Information Technology

58492BR

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user focused and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

 The Business Systems Analyst will be responsible for configuration, set-up, testing, and documentation of a university wide shipping platform in HUIT Campus Systems. Additionally, this role will interact with teams in Harvard Environmental Health and Safety (EH&S). This position will be responsible for translating business requirements into functional solution designs, engaging with stakeholders, and leading independent deliverables and projects. The ideal candidate must demonstrate keen problem-solving ability along with proven leadership and facilitation skills. Strong knowledge of supporting and configuring Software as a Service (SaaS) applications is critical.

Principal Duties and Responsibilities:

• Collaborate with the members of a cross functional team supporting activities, including requirements gathering, application configuration, development of presentation materials, story development, customer outreach, issue management, research, peer outreach, user provisioning, testing and end user training in order to deliver a university wide global shipping platform
• Interview key stakeholders across the schools, EH&S and end users to analyze business processes and system’s needs; translate business requirements into user stories with supporting test scripts
• Meet with stakeholders to field direct requests, discuss requirements, and collaborate on solution design including business process and policy related matters where applicable
• Take a lead role in understanding the operating requirements for delivered products and work with the team to analyze and clarify internal and operational requirements
• Work with the technical team to review stories and assure that acceptance criteria are well understood as part of the Agile development process
• Work with EH&S staff to develop processes supporting compliance and other regulatory requirements
• Build expertise in the Software as a Service platforms for operational, analytic, and ad hoc reporting
• Develop test scripts and execute testing to ensure new products, enhancements, bug fixes, upgrades and patches function as expected and without introducing operational issues
• Provide functional support during project/release go-lives, which may include occasional evening or weekend work
• Assist with general administration, special projects, and perform other related job duties as needed
• Work at a high level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment
• Contribute to the definition of systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives
• Perform user needs analysis, product evaluation, selection, customization, testing, implementation, and support

Basic Qualifications

• Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.  

• Familiarity with eShip Global, FedEx, UPS and other shipping systems is a plus 
• Familiarity with procurement to pay systems is a plus 
• Strong problem solving and analytical skills 
• Excellent communication skills and technical writing ability  
• Fluency with Microsoft Office  
• Demonstrated ability to learn quickly  
• Solid understanding and demonstrated use of iterative development (preferably Agile) desired  
• Proven communications and writing ability 
• Demonstrated organizational skills, especially with the ability to manage and track many details and facts and understand how each detail fit into the "big picture" 
• Ability to work in a fast-paced, high-volume environment; willingness to do what it takes to meet critical deadlines 
• Adept at evaluating problems accurately and displaying sound judgment, including measured risks and timely escalation  

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.

This position will be based in Cambridge, MA. Due to the COVID-19 pandemic, you will begin your work remotely. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, and VT). The fully remote nature of this job is only temporary. Once the University and your supervisor determine that it is appropriate, in person on-campus work will be required as a condition of continued employment.  

HUIT is currently developing hybrid workplace models which will actively support some remote work (within a state in which Harvard is registered to do business) where business and team needs allow. Individual flexible and remote work options for this role will be discussed during the interview process.  

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/   

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies .  

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period.

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.  Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.  HUIT’s core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Total Rewards:
Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:

Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs. https://huecu.org

Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Learn more: https://hr.harvard.edu/totalrewards

Accessibility:
Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Job Function

Information Technology

Location

USA - MA - Cambridge

Job Code

I0857P IT Business Analysis Prfss III

Department

Administrative Technology Services

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.