Business Staff Specialist

The Opportunity: 

The Department of Psychology is seeking a Business Staff Specialist to manage the business components of the Psychology Clinic in support of expanding health service provision to the Central Florida Region. This position will be in support of the faculty and staff in the Clinical Psychology Ph.D. program to provide direct services, clinical supervision, and grant-funded translational research in a treatment setting.

Responsibilities:

• Greets patients and visitors, checks patients in according to clinic procedures, and directs visitors to proper meeting locations and appointments.

• Handles inbound calls and directs callers to proper individuals.

• Handles incoming emails to clinic account. Provides oversight of work study students. Billing management (e.g., depositing cash payments, reviewing, and reconciling credit card payments, managing online payment system, reviewing payments received against appointments completed).

• Provides oversight for general day-to-day office operations.

• Ensures administrative and procedural processes are upheld.

• Addresses administrative and procedural issues as needed.

• Assists with training new faculty, staff, and students.

• Ensures office machines (e.g. phones, printers, copiers, and fax) are in working order and may perform routine troubleshooting, as needed.

• Facilitates the coordination of patient care by working closely with faculty and contributing to a strong communication system amongst the Clinic Director, reception team, faculty, and patients. Sends patient emails; sends out records requests per clinic policies. Helps maintain a referral list. Electronic Medical Record (EMR) management of all patient records.

• Maintains clinic files, completes file reviews.

• Runs and reviews security reports (e.g., access logs, login reports).

• Works with clinic staff and other university offices on privacy/security matters. Maintains and tracks training certificates (e.g., privacy and security training) and other required clinic documentation.

• Performs scheduling and payment processing for the clinic.

• Provides training and guidance for new and current clinic assistants.

• Tracks access to Clinic systems (e.g., Traka, Milestone, Titanium, encrypted drive, doors).

• Maintains inventory and orders supplies and assessment materials.

• Other tasks as assigned.

Minimum Qualifications: 

High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Bachelor’s degree.

• Prefer candidate with the ability to communicate in both English and Spanish in order to work effectively with customers and team members.

• Previous experience in a healthcare setting.

• Expertise in use of Microsoft Office Suite and Adobe Acrobat.

• Organizational and time management skills.

• Professionalism.

Additional Application Materials Required: 

In addition to your application, please provide a resume.

Special Instructions to the Applicants: 

*This is a reposted position. Previous applicants are still being considered and do not need to reapply.*

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide click here . 

  

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Department

College of Sciences (COS) - Department of Psychology

Work Schedule

Monday & Thursday; 8:00 AM-5:00 PM, Tuesday & Wednesday; 8:00 AM-7:00 PM, Friday 8:00 AM-12:00 PM

Type of Appointment

Regular

Expected Salary

$15.66 to Negotiable

Job Posting End Date

05-02-2024-12-00-AM

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.