Business Process Improvement Lead

Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone — students, faculty, staff, and community members — regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS) !

The Business Process Improvement Lead role at the University of Colorado Colorado Springs (UCCS) will complete business process analysis projects including providing recommendations and execution for the following areas: Analyzing, designing, and streamlining business processes, prioritizing actions, coordinating stakeholder engagement, and holding workshops focused on strategy activation.  This project aims to implement Lean and other methodologies to optimize processes, reduce waste, and enhance overall efficiency at UCCS. This supplemental position involves leading a diverse range of business process analysis and redesign activities in many functional and administrative areas of the college. The Business Process Improvement Lead at UCCS works under the general supervision of the Project Management Office (PMO), reporting through the Vice Chancellor for Administration and Finance. This role requires a high degree of autonomy and the ability to make decisions within established guidelines. The Business Process Improvement Lead will collaborate with project and functional teams, which may consist of diverse professionals and subject matter experts on a cross functional, campus-wide, and business unit basis. They will provide process analysis, facilitate communications, and delegate activities as necessary to meet project objectives.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of different offices and programs. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus. Find more information about working at UCCS here: https://hr.uccs.edu/work-at-uccs .

The city, which was recently ranked as the number nine Best Places to Live by U.S. News & World Report in 2023, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song “America the Beautiful” and a must-see for residents and visitors alike. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state’s best recreation opportunities. Find out more about living in Colorado Springs through the Visit Colorado Springs page: https://www.visitcos.com/ .

Based on relevant experience, you will be tasked with supporting one of the following key projects at UCCS:

UCCS Compensation Strategy Development and Implementation: Spearheading the development and execution of a comprehensive compensation strategy to attract, motivate, and retain top talent.

Performance Management Revamp: Revitalizing our performance management system to foster a culture of high performance and continuous improvement.

Contracts Management Project Implementation: Overseeing the implementation of a robust contracts management system to streamline and standardize contractual processes.

Business Process Analysis and Standardization: Conducting thorough analysis and standardization of HR, budget, and fiscal procedures across campus to enhance efficiency and consistency.

Job Duties:

• Collaborate with key stakeholders to document and understand existing processes.
• Engage key stakeholders throughout the analysis process to ensure alignment with organizational objectives.
• Solicit feedback and input to incorporate diverse perspectives into the improvement plan. Key deliverable: process and maps and documentation
• Identify and map existing business processes across relevant functional areas.
• Create detailed process maps to visualize the flow of activities and dependencies.
• Conduct a thorough and comprehensive assessment of current processes in the designated functional area(s) and identify pain points and areas for improvement.
• Document key areas of waste, redundancy, inefficiency, and bottlenecks. Key deliverable: current state analysis report.
• Research industry benchmarks and best practices to inform improvement recommendations.
• Provide comparative analysis to demonstrate potential improvements relative to industry standards.
• Apply Lean and other business process improvement principles, such as value stream mapping, 5S, and waste reduction, to optimize processes.
• Identify opportunities for standardization across campus departments and colleges and possible automation to enhance efficiency.
• Outline a roadmap for the implementation of Lean and other business process improvement methodologies to streamline workflows.
• Provide a timeline for the phased implementation of proposed improvements. Also include resource requirements and key performance indicators for each phase. Key deliverable: Lean and Business Process Improvement recommendations report.
• Develop a detailed written business process improvement strategy and implementation plan outlining recommended process enhancements to streamline operations and eliminate waste. Key deliverable: actionable improvement plan.
• Collaborate with cross functional teams to ensure successful implementation of initiatives identified.
• Ensure alignment with organizational goals and objectives.
• Provide training and guidance to team members on Lean and other process improvement principles and methodologies including written training materials and documentation.
• Establish mechanisms for ongoing monitoring and evaluation of implemented business process initiatives using the identified key performance indicators.
• Recommend adjustments and improvements based on feedback and results.
• Provide comprehensive process assessment reporting for areas addressed.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Job Competencies:

To be successful in this position, the employee will need the following:

• Proven knowledge of business process improvement methodologies such as Lean, data analysis, root cause analysis, etc.
• Strong, demonstrated understanding of how to manage and facilitate change within an organization.
• Excellent organizational and time management skills.
• Effective communication and interpersonal abilities.
• Problem-solving and critical thinking skills.
• Thorough and detailed documentation skills for processes, recommended improvements, project plans, etc.
• Familiarity with tools for process mapping such as Visio, Lucidchart, etc.
• Training and facilitation skills.
• Leadership and team-building skills.

Work Location: On-site, occasional travel to project sites and off-campus meetings may be necessary.

This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

What We Offer:

Salary Range: Generally starting at $37 - $42 per hour

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

Tentative Search Timeline: 

• This posting will remain open until filled.

• The potential start date is dependent upon the project you are selected to support.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Please note that while the position details both required qualifications as well as preferred qualifications below, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications, have passion for the work, along with experience in a related field, you are encouraged to apply. We encourage on-the-job training for any additional skills or knowledge that become relevant to the position.

Minimum Qualifications:

Applicants must meet minimum qualifications at the time of hire.

• Bachelor's degree in a relevant field (e.g., Business, Project Management, Engineering) or equivalent work experience.
• Two years of experience with business process analysis and improvement methodologies.
• Knowledge of PMI (Project Management Institute) best practices.

Preferred Qualifications:

• Master's degree in Project Management, Business Administration, or a related field.
• Certification in relevant process improvement methodologies such as Lean.
• Five or more years of experience with business process analysis and improvement methodologies.
• Experience in a higher education setting.
• Experience with project management software (e.g., Microsoft Project, Asana, Trello).
• Familiarity with university policies and procedures.

Physical Requirements:

This position is primarily office-based and does not typically require significant physical exertion. While performing the duties of this job, the employee is frequently required to sit.  Employees are occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 10 pounds.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.