Associate Director of MBA Programs, Cornell Tech (NYC)

   

Position Summary
The Associate Director of MBA Programs, reporting to the Assistant Dean of Graduate Education for Cornell Tech and the Associate Dean of NYC Initiatives , is responsible for overseeing key operational aspects of Cornell Tech MBA programs and serving as the primary contact for Cornell Tech MBA students. This position is a vital, student-centric member of the campus’ Student & Academic Affairs team who manages programming and provides advising and student support for students enrolled in the Cornell Tech MBA programs. The goal of the position is to support and enhance the entire MBA student experience. 

The Associate Director of MBA Programs will oversee the coordination of communication and activities, provide year-round academic advising and support and respond to Cornell Tech MBA student issues and questions starting from pre-enrollment through graduation. The role will also assist in the coordination and execution of major campus events with the Student & Academic Affairs team including masters student orientation, student community building events and the Recognition Ceremony. 

In this role, the incumbent will be an integral member of a collaborative team of colleagues to support Cornell Tech MBA students including the Cornell Tech MBA Faculty Program Director, admissions, career management, and Studio as well as serve as the liaison to the Johnson School and key student support offices in Ithaca.

Cornell enrollment representatives across its administrative offices and within its colleges, schools, and units share a mission to partner with students, faculty, staff, and alumni, supporting strategic enrollment goals so that any person can find instruction in any study. 

Enrollment services are carried out through a matrixed organizational system in which staff in Division of Enrollment offices serve as partner and resource for colleges, schools, and units and all staff serving enrollment functions engage in regular collaboration. 

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Essential Functions Include:

Student Advising, Admissions and Support - 50%

• Oversee and manage the operations of Cornell Tech MBA programs from matriculation through graduation.
• Participate in long-range planning and strategy related to admissions and operations for the MBA programs.
• Partner with the SC Johnson College of Business to develop and implement strategies to ensure that programs and services are delivered in a timely, efficient and effective matter; assessing effectiveness and determining if adjustments need to be made.
• Work with MBA student representative to student government and other MBA students in conjunction with Assistant Dean of Graduate Education and MBA Program Director to assess, develop, and deliver student programming needs.
• Benchmark MBA student programming in Ithaca and at other institutions to implement best practices to support Cornell Tech MBA students.
• Support admissions and enrollment efforts by serving on interview committees and participating in the selection process.
• Serve as the primary contact for students enrolled in Cornell Tech MBA Programs for advising, academic, and student support.
• Provide academic advising and ongoing regular support to MBA students through individual and group weekly office hours and email to answer MBA student academic and co-curricular questions. 
• Develop and implement new, creative advising services that address the dynamic needs of students and faculty.
• Collaborate with staff and faculty from across the campus to provide support for complicated situations involving students in distress or crisis.
• Identify students with specific needs including students in academic jeopardy, advise students regarding difficult situations, and provide referrals when necessary.
•  Provide clear and concise academic guidance to students about degree requirements, course selection, and academic policies in consultation with the Registrar and other members of Student Services.
• Anticipate potential issues for enrolled students and proactively work to resolve them.
• Advise and serve as a resource and liaison to business related Cornell Tech student clubs and organizations.
• Develop and implement tools for data collection.
• Gather and analyze student feedback and other data, and strategize with the Student & Academic Affairs team, Associate Dean of NYC Initiatives, Faculty Program Director and other relevant offices to determine plans for improvement to enhance the student experience.
• Demonstrate understanding and operate in compliance with federal, state and university data privacy and security regulations, policies, and best practices relating to the access and use of student records.
• Demonstrate understanding and operate in alignment with university policies and procedures to ensure legal and ethical admissions operations.

Communications and Summer Programming - 20%

• Create and implement pre-orientation communication in collaboration with key stakeholders in Ithaca and Cornell Tech to support the student transition to Cornell Tech
• Oversee communication materials and website information for enrolled MBA students in collaboration with the Student & Academic Affairs team
• Play lead role with Assistant Dean of Graduate Education, Associate Dean of NYC Initiatives, Assistant Director of Student & Academic Affairs, Faculty Program Director, and Johnson Registrar, in consultation with key stakeholders including faculty and career management staff, to design and implement summer schedule including orientation, class schedule, career programming, etc.
• Work with summer faculty to ensure course support needs have been met in conjunction with Student & Academic Affairs and Administrative Services Team

Student Events - 20%

• Lead the planning and implementation of one year MBA student orientation and summer community building events.
• Develop and deliver presentations at student events in conjunction with the Cornell Tech MBA Program Director and admissions team.
• Collaborate with campus partners such as MBA Program Director, Events, Facilities, and IT, to successfully organize MBA student events in fall and spring semesters.
• Establish and allocate a budget for MBA student events in collaboration with Assistant Dean of Graduate Education
• Work with Student & Academic Affairs team to plan and manage large scale student events including master’s student orientation, community building events, and Recognition Ceremony

Other duties as assigned - 10%

• Special projects as assigned

Required Qualifications

• Bachelor's Degree with 3-5 year’s experience in higher education or equivalent combination.
• Experience working with adult students in higher education settings
• Demonstrated experience working with a diverse array of stakeholders to craft and implement collaborative, high-quality academic, co-curricular, and extracurricular programing and events.
• Experience in program design, delivery, and evaluation. 
• Ability to connect with students of all backgrounds and experience levels; experience advising them on academic, professional, and personal goals. 
• Ability to work independently and autonomously without direct supervision and possess the ability to make sound judgment calls when necessary and relay information appropriately and consistently. 
• Strong public speaking, writing, and editing skills. 
• Demonstrated project management, organizational skills, and detail orientation. Must be able to balance significant complexity and competing demands in a fast-paced environment. 
• Ability to exercise a high degree of discretion in dealing with confidential information in accordance with University policies and FERPA regulations. 
• Proven ability to develop and maintain collaborative relationships with students and colleagues, both within the organization and in the wider community, and at every level of an institution’s hierarchy.
• Comfortable collecting and analyzing feedback and data to drive strategic planning and outcomes  
• Experience with university student information systems
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.

Preferred Qualifications

• MBA or other Master’s degree in education, communication, or social sciences, preferred. 
• Experience working with professional and graduate students and programs is preferred.

Culture of Inclusion and Community Standards

As a university founded to be a place where “…any person can find instruction in any study,” diversity and inclusion are at the core of our values and mission. We strive to be a welcoming, caring, healthy, and equitable community where students, faculty, and staff with different backgrounds, perspectives, abilities, and experiences can learn, innovate, and work in an environment of respect, and feel empowered to engage in any community conversation. As a member of the Cornell University community, it is important to recognize our shared responsibility to each other to cultivate a culture of inclusion for all.  Cornell Core values  

As an individual contributor you will model and support a culture of diversity, equity, inclusion, and wellbeing and continually seek to understand how your role, behaviors, and actions impact the success of this culture.    

While position responsibilities vary greatly, the Skills for Success and Leadership Skills for Success are foundational to what is expected of every employee and leader working at Cornell.  These skills are essential for individual and organizational success. Staff Skills for Success ; Leadership Skills for Success

Rewards and Benefits

Competitive compensation, generous time-off, and great benefits …More on Cornell Benefits

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

  

University Job Title:

Student Svc Assoc III

Job Family:

Student Services

Level:

G

Pay Rate Type:

Salary

Pay Range:

$90,366.00 - $125,509.00

Remote Option Availability:

Hybrid Remote

Company:

Contact Name:

Evelyn Gordon

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates .

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected] .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected] .

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected] .

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-02-09