Associate Director of Business Applications, Information Technology [R0139819]

The University of Nevada, Las Vegas invites applications for the Associate Director of Business Applications, Information Technology [R0139819].

ROLE of the POSITION

Reporting directly to the Assistant Vice President for Digital Enablement, the Associate Director of Business Applications (ADBA) serves as a leader within the Digital Enablement (DE) unit housed in the Office of Information Technology (OIT). This high-impact role is crucial for advancing DE and OIT priorities and the broader university mission by aligning departmental goals with institutional strategies. The Associate Director will have comprehensive oversight of the Business Applications and Integrations team within the Digital Enablement (DE) unit and will be charged with strategic planning, development, delivery, and operational execution of a range of technology solutions encompassing business application development, API development and management, systems and data integrations, mobile applications, as well as ERP/Enterprise CRM support.  The ADBA sets performance standards for their team and performs continual assessment of operational procedures, making improvements where needed. The ADBA manages the completion of complex assignments and projects with broad scope and impact to the university in a self-directed manner, being cognizant of deadlines and performing continual assessment towards completion. 

Key Responsibilities

Leadership:

• Develop and enact a vision that aligns with unit and institutional objectives, acting as a key liaison between senior management and technical teams. The ADBA will foster an environment that encourages innovation, collaboration, and continuous improvement, both within their team and DE, throughout OIT, and across the campus community.

• Provide strategic direction in choosing technical architectures and selecting solutions for all facets of business operations, while interfacing with senior management to solve business problems with systematic and process-based solutions. 

Business Applications:

• The Associate Director is expected to oversee the entire lifecycle of business application development, from conceptualization to implementation and maintenance. This includes ensuring compliance with federal, state, and institutional policies, as well as industry and security best practices.

• Act as a hands-on technology asset by participating in code reviews, contributing to coding tasks, and estimates project scope and resources as part of day-to-day responsibilities

• Provide leadership to the team that will deliver a wide range of online and mobile products. 

• Assist in day-to-day production issues, act as escalation point to resolve urgent and/or complex client issues, and manage client expectations

Integration:

• Lead the design, architecture, and implementation of complex data and system integrations, API development, and API management and governance. This involves coordination with a multitude of middleware products, third-party solutions, and cross-departmental systems. 

• Take a lead role in defining and executing robust system integration strategies at scale and have a working understanding of service-oriented architectures.

• Coordinates the interfacing of systems across business areas to facilitate the information integration requirements while managing an integrated system of record.

• Possess range of skills that include software and hardware engineering, interface protocols, understanding functional business processes and general problem solving skills.

ERP/Enterprise CRM Support:

• Provide comprehensive multi-module technical support for enterprise and enterprise-related systems. Lead the development of functional and technical design documents for system modifications, be actively involved in data profiling and analysis, and oversee system configurations and rigorous testing for system changes and new releases.

• Support the development, installation, implementation, and maintenance of both purchased and in-house developed student-based or related information systems to accommodate on-line transactions processing, and reporting of information on behalf of all levels of institutional management and external stakeholders.

In terms of team management, the ADBA will play a crucial role in shaping the team's culture and performance. By keenly understanding the strengths and weaknesses of each team member, the Associate Director will be in a unique position to make staffing recommendations for unit success. The ADBA is expected coordinate and facilitate various personnel functions, including but not limited to performance evaluations, recommending merit when available, position description updates, and administering leave schedules. Operational standards and procedures for the team will be set by the ADBA in conjunction with the Assistant Vice President for Digital Enablement, who will continually assess and revise them to ensure peak performance and alignment with organizational goals.

Stakeholder engagement is also a pivotal aspect of this role. The ADBA will actively solicit feedback from a wide array of university stakeholders, such as academic units, business units, and senior management. The objective is to establish forward-thinking plans that bring value to the entire institution. Building and maintaining strong relationships will be key in offering campus-wide services, user support, and training programs that are attuned to the needs and expectations of the university community.

In addition to these responsibilities, the ADBA is expected to invest in their own professional development as well as that of their team. Keeping abreast of high-level topics such as strategic planning, enterprise budget management, and diversity, equity, and inclusion while also staying up to date on the latest technologies and innovations related to their work is essential for maintaining a well-rounded skill set that can adapt to the evolving needs of a modern educational institution.

PROFILE of UNLV INFORMATION TECHNOLOGY

UNLV Information Technology provides leadership, support, training, and enterprise IT services that empower students, faculty, and staff. We have a passion for providing excellent customer service and we value individuality and encourage our employees to be their geekiest selves. 

We believe every person brings with them unique strengths, experiences, and perspectives and we value these differences. One of our best opportunities is to deliver a workplace that is diverse, inclusive, and focused on equality and to hire candidates who share these values.   

Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply

MINIMUM QUALIFICATIONS

This position requires a bachelor's degree in Computer Science or a closely related field from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and a minimum of 7 years of related professional experience with at least three years showing a progression in responsibilities and three years of related management experience supervising staff in a technical environment.

A Master's degree in Computer Science or closely related field, experience working in a higher education environment, and experience working with Peoplesoft Campus Solutions, Salesforce Platform, Salesforce Marketing Cloud, or MuleSoft is strongly preferred.

The incumbent must have specific skill and knowledge in the following areas:

Knowledge

Required

• Software Development: A deep understanding of Software Development Life Cycle (SDLC) practices, with an emphasis on both Object-Oriented and Service-Oriented Design and Development.

• Agile Practices: Proficiency in Scrum methodology, continuous improvement/continuous delivery and Agile practices, with experience in leading Agile teams through complete project cycles.

• Programming Languages: Extensive hands-on experience with multiple programming languages, including but not limited to PeopleTools, Java, PHP, DataWeave, Apex, and .Net.

• API Expertise: Comprehensive knowledge of API development, management, and governance. Familiarity with API protocols and standards, with proven experience in designing, deploying, and maintaining secure and scalable APIs. Proficiency in API gateway solutions for access control, rate limiting, and analytics. A strong understanding of API lifecycle management and best practices for versioning, documentation, and community engagement.

• IT Leadership: Experience in managing complex information technology services organizations, preferably within a university setting. This should include formulating IT strategies aligned with organizational goals and supervising technical teams.

• Web Technologies: Expert knowledge in web services protocols like SOAP and REST, as well as a comprehensive understanding of Web Servers, Application Servers, and Middleware applications.

• Database Management: Advanced understanding of relational databases with extensive experience in SQL scripting for data manipulation and reporting.

• Enterprise Applications: At least 5 years of hands-on experience implementing, auditing, and maintaining Oracle/PeopleSoft Campus Solutions, Salesforce, Salesforce Marketing Cloud, MuleSoft, Workday or similar enterprise-level applications.

• Strategic Planning: Proven ability in preparing and implementing mid-to-long range strategic IT plans based on multiple sources of input, including stakeholder needs and technological trends.

Preferred

• Advanced Salesforce product knowledge, including Salesforce Marketing Cloud, is a plus.

• Advanced Oracle PeopleSoft Campus Solutions product knowledge is a plus.

• Experience with GitHub and/or Gitlab

Abilities

Required

• Leadership and Mentoring: Exceptional leadership skills, with a focus on staff development, performance evaluation, and mentoring for career growth. Experience supporting a distributed and remote team.

• Resource Management: Demonstrated experience in fiscal planning, budgeting, and resource allocation, ideally within an IT context.

• Customer Service: A strong commitment to customer service, including the ability to guide staff in delivering high-quality service.

• Fiscal Responsibility: Proven ability to manage fiscal resources both individually and collaboratively within the leadership team, ensuring the optimal utilization of resources.

• Adaptability: Flexibility to adapt to changing priorities and the ability to make decisions quickly in a high-demand environment.

• Tech Savvy: The ability to stay current with emerging technologies and industry best practices to keep the organization as close to the state-of-the-art as possible.

• Stakeholder Management: Effective in working collaboratively with a wide range of individuals, from senior leadership to technical and non-technical teams, adapting communication and interaction styles as needed.

Preferred

Skills

Required

• Communication: Excellent oral and written communication skills, enabling effective dialogue with both technical and non-technical audiences across multiple organizational levels.

• Project Management: A track record of successfully managing medium-to-large teams in delivering complex IT projects on time and within budget.

• Customer Orientation: Outstanding customer service skills, with experience in conflict resolution and managing customer expectations with a focus on delivering an optimal customer experience.

• Analytical Thinking: Highly developed analytical and problem-solving skills, combined with an attention to detail that ensures the delivery of accurate, high-quality work.

• Administrative Acumen: Proven expertise in developing, refining, and implementing administrative policies, procedures, and best practices to streamline operations and improve efficiency.

Preferred

COMMITMENT to DIVERSITY

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

SALARY RANGE

Salary competitive with those at similarly situated institutions. The position is contingent upon funding with a minimum starting salary of $124,000.

BENEFITS OF WORKING AT UNLV

• Generous compensation packages, up to 48 days of paid time off, 30 days of sick leave the first day of employment, and paid holidays

• Excellent health insurance including medical, dental and vision

• No state income tax for Nevada Residents

• Comprehensive retirement plans and voluntary benefits programs

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Employee recognition and appreciation programs

• Personal and professional development opportunities

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• Opportunity for career advancements to leadership roles

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until the position is filled or 100 applications are received. a review of candidates' materials will begin on February 26, 2024.  

Materials should be addressed to Carrie Trentham, Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact OIT Human Resources at (702) 895-1806 or [email protected] .

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, "R0139819" in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: [email protected] , or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: [email protected] ; or to both. 

Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Administrative Faculty

Required Attachment(s)

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.