Assistant Director of Student Accounts

About the Opportunity

Summary

Reporting to the Associate Director of Student Accounts the Assistant Director of Student Accounts will be responsible for assisting with the oversight and management of the Banner Student Accounts Receivable system as well as all related interfaces.   The Assistant Director will assist with developing, maintaining and coordinating of all fee assessment rules, detail codes, payment plans and bill processing for all University academic programs. He/she will work closely with the 3rd party team to support any system, billing or payment needs.  Coordinating with all necessary university partners, entities and systems, the Assistant Director will have oversight of posting all credits, debits, anticipated financial aid, loan disbursements, CashNet and all other transactions that pertain to approximately 2 billion dollars of accounts receivable. 

The Assistant Director will be responsible for assisting with system implementations and enhancements as well as adherence to all federal, state and institutional policies, procedures and regulations.  He/she will oversee the creation and delivery of all financial reporting (daily, weekly, monthly, ad hoc) He/she will also assist with the auto-refund process of over 10,000 refunds per semester.   This includes assisting with creating all necessary Banner system rules, reports, and functions.

The Assistant Director will work with university partners such a Finance, Registrar and other relevant offices to ensure financial compliance with all applicable regulations and that student receivables are met.

Qualifications

• A minimum of 3+ years in Student Accounts and Banner Student A/R experience

• Bachelor’s degree required, Master’s degree preferred

• Strong project management skills and ability to implement and manage multiple projects 
  Knowledge of Student A/R performance metrics

• Excellent technical skills

• Ability to thrive in a rapidly changing environment 

• Strong oral/written communications and analytical skills 

• Must be decisive and results oriented 

• Creative thinking skills and solutions-oriented

Key Responsibilities & Accountabilities

50%

Assist with the oversight and management of the Banner Student Accounts Receivable system as well as all related interfaces.   The Assistant Director will assist with developing, maintaining and coordinating of all fee assessment rules, detail codes, 3rd party billing, payment plans and bill processing for all University academic programs. Coordinating with all necessary university partners, entities and systems, the Assistant Director will have oversight of posting all credits, debits, anticipated financial aid, loan disbursements, CASHNet and all other transactions that pertain to approximately 2 billion dollars of accounts receivable. 

20%

Assist with system implementations and enhancements as well as adherence to all federal, state, and institutional policies, procedures, and regulations.  He/she will oversee the creation and delivery of all financial reporting (daily, weekly, monthly, ad hoc) Assist with the auto-refund process of over 10,000 refunds per semester.   This includes assisting with creating all necessary Banner system rules, reports, and functions.

10%

Work with university partners such a Finance, Registrar, and other relevant offices to ensure financial compliance with all applicable regulations and that student receivables are met.

20%
Lead, engage and motivate employees. Actively support a positive team culture. Provide an effective process for performance management and development that provides measurable goals, clear expectations, and solid direction to each team member. Provide frequent feedback, recognition and coaching to ensure high performance, professional growth, and development. Plan for and support employees in career and professional development opportunities aligned with organization’s needs. Address unsatisfactory employee performance including developing, delivering, and monitoring performance improvement plans. Facilitate the resolution of employee conflicts. Lead and guide employee/team to develop new skills, knowledge and abilities that will enhance their work and development. Design, develop, and/or deliver training programs.  Plan, organize resources, assign, and delegate activities and measure results to achieve organization’s expectations. Manage change by providing the needed structure and transparent environment. Coach employee/team through changes that impact their day-to-day work. Assist employees in navigating business processes and resolving issues.  Administer and ensure compliance with university policies and procedures.  Review staffing needs including developing job descriptions and recruitment plans. Lead the selection and onboarding

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.  

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity .