Assistant Director, MBA Student & Academic Services

29-Feb-2024

Harvard Business School

65194BR

Position Description

Are you a higher ed professional looking to utilize your expertise and expand your skill base in program delivery in a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing students with the highest-level MBA experience? Are you looking to be highly engaged in the day-to-day processes that facilitate a vibrant, faculty-driven curriculum? If so, consider the Assistant Director role, where you will be a member of the broader Harvard Business School (HBS) MBA Student & Academic Services (SAS) department with a specific focus on program delivery for the first-year Required Curriculum (RC) and second-year Elective Curriculum (EC).

As part of the MBA Student & Academic Services (SAS) team, the Assistant Director is responsible for course delivery of key MBA academic programs through direct management of three direct reports and project-based management of additional MBA staff. Reporting to the Associate Director, MBA Program Delivery, the Assistant Director is responsible for managing all aspects of delivery and implementation of ongoing innovations.

The Assistant Director will work collaboratively with the rest of the Program Delivery team, which includes ten full-time staff members, actively contributing to the success of all programs, fostering a high level of collaboration and a spirit of excellent service and partnership with all constituents.

Program Delivery for Campus-Based RC and EC Courses and Programs

Alongside other SAS Program Delivery Assistant Directors, manages operations and class delivery of the portfolio of programs for the Required (RC) and Elective Curriculum (EC) in the MBA Program

• Oversee Teaching Group Meeting scheduling, planning, and materials preparation; with Associate Director, attend Teaching Group Meetings, identify class session needs, coordinate logistics, and align resources to ensure that faculty members and students are administratively supported in their teaching and learning
• Responsible for classroom and meeting reservations and setups, including materials, media, and catering, chair logistics meetings for delivery of classes and programs, delegate tasks to direct report and support staff, manage vendors to ensure effective delivery of services, liaise with MBA Program partners and Finance, Operations, Media Services, and Catering departments, maintain documentation related to class delivery, including session logistics and notes, and work with the program team to ensure that materials are organized, updated, and available
• Oversee student communications to ensure assignments and action items are clear, timely, and accurate
• Support delivery of all programs and courses in the Required and Elective Curriculum portfolios as needed.
• Working with the MBA Joint Degree team, oversee logistics for the delivery of MS/MBA January intensive courses.

Supervises Manager, Program Coordinator, and Staff Assistant

• Manage workflows and ensure roles are fully supported
• Hold regular 1:1 meetings, provide feedback and coaching
• Ensure proper short-term and casual staff resources are in place for program management and course delivery support

Other duties for MBA Student & Academic Services as required

• Participate in departmental goal-setting processes and implementation of priorities
• Contribute to MBA, SAS, and Program Delivery initiatives and committees
• Be responsible for additional duties as assigned

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Additional Qualifications and Skills

Additional Required Qualifications:

• In addition to the 5 years of experience required above, we require an additional 2 years of administrative experience.
• Bachelor's degree is required.

Additional/Desired Qualifications:

We’re looking for a highly energetic team player with experience managing complex logistics, shifting priorities, and tight deadlines. This person will have a demonstrated history of high-quality program delivery. The right candidate will have:

• excellent interpersonal skills that enable him or her to influence and maintain partnerships with various stakeholders
• good judgment, diplomacy, and the ability to work effectively with minimal oversight
• a strong command of Microsoft Office programs, with outstanding proficiency in Excel
• a knack for quickly learning new technology
• previous supervisory experience

Applicants should be well-versed in event planning and/or program management, adept at managing and troubleshooting multiple projects under changing circumstances, and able to work cross-functionally in directed and undirected environments.

An advanced degree in education, management, hospitality, or other related field is preferred.

Experience working with Learning Management Systems (especially Canvas) would be helpful, as would proficiency with SharePoint, Qualtrics, Excel, and PowerPoint.

Additional Information

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 3 days per week. Specific days and schedule will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu ) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services

Department Office Location

USA - MA - Boston

Job Code

S0357M FSS Student Services Mgt III

Work Format

Hybrid (partially on-site, partially remote)

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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