Graduate Programs Student Support Specialist

Updated: about 1 month ago
Job Type: FullTime
Deadline: 10 May 2024


Campus: Tempe

Student Support Specialist

Job Description

The W. P. Carey School of Business Graduate Programs Student Services Support Specialist supports graduate business programs including event and program management, daily operations, and student retention strategies under the direction and guidance of the Associate or Assistant Director. You will join a high-performing team of student professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement. 

It requires someone who can be aware of and responsive to team and student needs and concerns in a service-oriented work environment with professional communication and confidentiality. This position is part of a larger team working together to provide the best customer service necessary to build and maintain strong relations with students and internal customers. The primary responsibilities of this position include graduate student support, faculty support, large and small-scale event support, execution of communications, and daily operations of the academic program(s). 

With a flexible schedule to meet your work/life balance needs and those of your program, including a hybrid remote option schedule, the Support Specialist is responsible for providing administrative student support, understanding and creating academic schedules, providing event support, project assistance, processing expenses and disbursements in accordance with the program budget, advising domestic & international students, and providing faculty support.

If you enjoy helping others succeed in a higher education environment, value a team-based approach, and appreciate variety in the work you do, this may be the role for you.  

Days and Schedule: Days and times vary depending on program schedule and needs while allowing for a flexible schedule.

Job Family

Advising & Admissions

Department Name




Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$44,000 - $47,000; to commensurate with education and experience

Essential Duties

The Student Support Specialist has the following major responsibilities for our MBA or Specialized Master’s programs, which may require occasional extended work hours, including evenings and/or weekends as needed, and in-state or out-of-state travel.

  • Supports the Student Registration Process. 
  • Supports activities related to academic progress such as academic probation, out-of-synch/off-track students, withdrawals, and other student enrollment adjustments.
  • Counsels and confers with students providing academic advising, problem solving, and resolution as it relates to Non-WPC, Non-Degree Seeking students, Exchange Students, and pathway programs where students are requesting to enroll in MBA Electives. 
  • Assists with the Academic Progress Monitoring of the MBA Programs.
  • Supports program event planning and logistics including room scheduling, catering, AV needs, promotional item purchasing, set-up, management of attendees, and break-down.
  • Manages program calendars and final exam schedules.
  • Interprets and enforces program and university policies and procedures. Serves as an information resource for student services and affairs within the college and ASU.
  • Supports the ordering of course materials and program materials in collaboration with other coordinators, academic units, accounting, and vendors.
  • Works collaboratively with other departments and university offices to ensure business needs are met.
  • Provides assistance and information to faculty, staff, and outside organizations regarding function/program.
  • Supports and maintains data for tracking and reporting purposes.
  • Supports new student orientation programming.
  • Adheres to program budgets by managing program expenditures and requests, preparing disbursement requests, proposals, and approvals, where appropriate. 
  • Creates, documents, and maintains student service processes and procedures.
  • Supports faculty in classroom environment.
  • Represents the WPC Program Operations team and serves on various department and university committees.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Bachelor’s Degree in education, business, or a related field
  • Experience within a higher education environment in the following areas: student advising; business and curriculum processes; student engagement activities
  • Evidence of effective communication skills
  • Experience in work that requires attention to detail and exposure to confidential records
  • Experience with Microsoft Office applications (i.e., Outlook, Word, Excel, Access, PowerPoint)
  • Experience with basic project management
  • Experience composing, editing and proofreading written materials

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)
  • Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
  • Ability to clearly communicate to perform essential functions.
  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Department Statement

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 20,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. 

W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey.  Learn more at .

All we do at ASU is guided and inspired by the University Charter, which reads: 
ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

The W. P. Carey School of Business values our cultural and intellectual diversity and continually strives to foster a welcoming and inclusive environment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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