Assistant Director, Financial Aid & Scholarships

Job Title

Assistant Director, Financial Aid & Scholarships

Agency

Texas A&M University - Commerce

Department

Financial Aid

Proposed Minimum Salary

Commensurate

Job Location

Commerce, Texas

Job Type

Staff

Job Description

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience ” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.) ” to upload required documents. 

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.
• Please do not withdraw your application in an attempt to upload a missing document, instead please email HR for help.

Please provide the following documents :

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer).
  If transcripts are from an international institution, it is the responsibility of the prospective faculty member to have the transcripts translated and evaluated by an approved credential evaluator.

If you need assistance, please contact us at [email protected]

SUMMARY:

The Assistant Director for Financial Aid & Scholarship, under general direction, provides a broad range of activities that support student success and financial literacy attainment, as well as, provides and promotes service excellence through courteous, informed, accessible and professional engagement. Provides leadership, administrative effectiveness and financial aid services, through an emphasis on individual attention to students and high quality customer service. Counsels and corresponds with prospective, current and former students on matters pertaining to financial aid while also providing students with accurate information regarding the application process, including federal, state, institutional aid programs. Develops, implements and evaluates a university-wide financial literacy program while ensuring compliance with university policy, Federal regulations, the Fair Debt Collection Act and FERPA. Provides leadership and direction to assigned staff.

DUTIES & RESPONSIBILITIES:

• Manages financial aid advisors in the college success teams, communicates job expectations, and performs employee evaluations.
• Resolves problems and maintains customer satisfaction by providing problem-solving resources.
• Accomplishes university human resource objectives by recruiting, selecting, training, and coaching Success Team Financial Aid Advisors.
• Determines customer service improvements by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Implements productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Enforces university and departmental policies and procedures.
• Determines customer service requirements by maintaining contact with students and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
• Researches student financial resources and literacy issues.
• Develops financial literacy curriculum and implements strategies to support and foster financial literacy to students, staff and faculty.
• Develops partnerships with campus staff to promote financial literacy initiatives/programs and provides training workshops.
• Works with faculty, students, services staff, Institutional Effectiveness and other members of the university community to identify populations of students who are most at risk of not completing their educational goals (e.g. students who do not meet standards of progress) and designs and provides financial literacy activities to improve student retention.
• Assesses the financial literacy partners, products and services in order to provide credible personal money management education to post-secondary students, administrators, staff and faculty and other audiences as required.
• Tracks and measures student outcomes (e.g. assessment of financial literacy learning).
• Performs other duties as assigned.

MINIMUM REQUIREMENTS:

Education: Bachelor’s degree in Business, Finance, Education, Social Sciences or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis.

Experience/Knowledge/Skills: Six (6) years of related experience. Knowledge of word processing and spreadsheet applications. Knowledge of financial aid programs and Federal regulations relating to student aid.  Knowledge of financial literacy and counseling issues and budgeting/debt reduction, problem-solving and intervention strategies. Knowledge and understanding of applicable federal rules and regulations.

Ability to: Ability to multitask and work cooperatively with others. Strong verbal and written communication skills. Ability to utilize computer technology for communication, data gathering and reporting activities. Ability to present information clearly and concisely to a diverse audience. Ability to work with diverse academic, cultural and ethnic backgrounds of university students and staff. Ability to prioritize multiple projects and work in an environment with regular interruptions. Ability to maintain confidentiality of sensitive data. Ability to evaluate and implement Department of Education recommendations and regulations.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

Master’s degree, experience with Ellucian Banner Student Information System setup.

SUPERVISION OF OTHERS:

This position provides direct supervision of Success Team Financial Aid Advisors.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/AffirmativeAction/Veterans/Disability Employer committed to diversity.