Applications Specialist

William and Mary, United States

Updated: about 1 month ago
Location: Williamsburg, VIRGINIA
Job Type: FullTime

Position Information
Position Information


Position Number 01386W
Position Title Applications Specialist
Employment Category Full Time Operational
Location William & Mary
Department 3H7000 IT
Unit Mission Statement
William & Mary Information Technology (W&M IT) provides a reliable, flexible and secure technological environment that enables swift and skilled solutions for rapidly changing needs to advance teaching, learning, research, student success and operational efficiency. By developing and nurturing meaningful relationships and collaborations on campus and beyond, W&M IT engages, inspires and empowers community members to achieve their goals. We develop expertise, promote self-service and encourage experimentation while working to drive relevant and sustainable change.
Position Summary
The Applications Specialist supports the university’s cloud-based research administration application.
The position requires working expertly with functional users, responding to support requests, making system configuration changes while developing and following change management best practices, creating and maintaining training resources, and assisting with the evaluation of product enhancements to support the business processes of the Office of Sponsored Programs and Research Compliance in a multi-campus, multi-tiered environment.
The Applications Specialist develops strong relationships with stakeholders including users and IT staff and ensures that faculty and staff can effectively use the research administration application.
Specific responsibilities include:
  • Provide support for end users.
  • Work with IT, functional leads, and the vendor as needed to resolve support issues and assist with communications when necessary.
  • Add and remove user access as necessary.
  • Troubleshoot common and non-routine problems. Close related tickets in a timely manner.
  • Create and maintain user documentation and training resources.
  • Deliver training to faculty and staff users of the system.
  • Test the system after custom and/or vendor-supplied upgrades are implemented or deployed.
  • Ensure that all features and integrations function appropriately.
Conditions of Employment
  • This position is subject to additional hours that extend beyond the typical work hours, including weekend or holiday work.
  • May require occasional overnight travel as needed.
  • Information Security: This position requires administrative access to the university’s information systems and/or sensitive university data. The incumbent is expected to be aware of and adhere to the information security policies of the university as well as all applicable federal, state, and local laws, follow information security best practices applicable to their job area, and to pursue information security training and awareness opportunities when possible.
Essential Designation No
FLSA Exempt
Position Restricted? No, this is a continuing E&G funded position
Position Term 12 month - Continuing
Position Months
Required Qualifications
  • Bachelor’s degree OR an equivalent combination of education, training, and experience.
  • Working knowledge (typically 1 -3 years of experience,) with enterprise application administration and implementation projects, or related academic technology support.
  • Working knowledge (typically 1 -3 years of experience,) working with vendor-supplied software applications.
  • Knowledge and use of enterprise information systems.
  • Understanding of web applications.
  • Strong technical and problem-solving skills with the ability to assist users in using cloud-based web applications effectively.
  • High familiarity with Software Development Life Cycles (SDLC).
  • Strong presentation skills with the ability to explain relevant technologies to non-technical users.
  • Excellent written and oral communication skills.
  • Strong organizational skills with the ability to work independently while managing multiple priorities concurrently.
Preferred Qualifications
  • Bachelor’s degree in Computer or Information Science or a related business field.
  • Experience working with vendor-supplied software applications in an academic environment.
  • Significant experience working in various operating systems and software environments (including Apple, Microsoft, or similar platforms and architectures).
  • Significant experience supporting complex enterprise systems.
  • Experience working within a research compliance system.
  • Project management experience.
  • Familiarity with tools for producing digital training and training materials.
  • Working knowledge of service request tracking and change management processes in technology-related industries.
  • Experience working in higher education.
  • Experience with Banner or other higher education enterprise-wide systems.
  • Familiarity with Cayuse or other similar research management systems.
  • Familiarity with sponsored research and research compliance business practices.
  • Ability to manage specialized tools in productivity platforms including calendars, project planning tools, and ticket management tools.
  • Knowledge of technical support best practices in an academic environment.
Is the position remote work eligible? Hybrid (works remotely at least 1 day per week but not full-time)
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Advertised Pay Range Up to $65,000, commensurate with experience
Advertised Pay Range Statement
University Salary Range U12
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Job Open Date 12/13/2023
Review Begin Date 01/15/2024
Job Close Date
Open Until Filled Yes
Special Application Instructions
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
EEO Statement
William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

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