Application Administrator II

Job Title

Application Administrator II

Agency

Texas A&M University

Department

Enterprise Application Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while serving the mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What we want

The Application Administrator II, under general direction, is responsible for the maintenance and execution of the University’s learning management system (LMS), including the maintenance, evaluation, and licensing for any external tools or technologies within the online classroom, including the testing, evaluation, and support of tools. Assists in the creation and delivering of training resources and help guides for students, faculty, and staff as needed, as well as continuously troubleshoot LMS issues and trends.

What you need to know

Salary: Compensation will be commensurate to selected hire’s experience.

Required Education and Experience:

• Bachelor’s degree or equivalent combination of education and experience.

• Three years of systems administration experience.

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Knowledge of troubleshooting and problem-solving, client relations, requirement assessment and analysis, project management methodology, context and interrelationships, and the Information Technology Infrastructure Library (ITIL).

• Ability to multitask and work cooperatively with others.

Preferred Education and Experience:

• Experience running systems in a higher education setting.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of Cloud solutions such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS).

Job Responsibilities

• Learning Management System (LMS) Administrator - Leads, as part of a team, the effective design, implementation, and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts. Assists in the design of system security measures, data backup, and protection methods. Creates and executes a long-term plan for learning management system growth and improvement. Provides oversight and manages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training. Creates systems and workflows to ensure that all course resources are properly set up and available. Reviews the accuracy of documentation of LMS support methods, procedures, and configuration. Utilizes project management to ensure successful development and implementation of course tools within the LMS, including building-level apps, and LTI configurations. Communicates with LMS provider to address issues and trends via overseeing knowledge. Facilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools. Analyzes LMS system and identifies potential issues. Troubleshoots routine LMS network problems. Evaluates and follows through on issues and problems until resolved or escalated. Reviews the accuracy of documentation of server support methods, procedures, and configuration.

• Training Material - Works with other Learning Technology Services staff to provide help resources and training for students, faculty, and staff including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repository.

• Audit & Compliance - Responsible to the Assistant Vice President of Academic Services for ensuring LMS systems are compliant with Federal, State and University rules and regulations. Works with Cloud vendors who provide LMS related services to obtain and record their IT controls audit (i.e. FedRAMP, HECVAT, etc.).

• Client & Technology Support - Establishes business relationships with both internal and external clients. Attend meetings, answer questions, and provides technical guidance and/or training to clients to ensure the success of the LMS and the tools used in conjunction with it. Occasionally works outside in regularly scheduled hours (in cases of system upgrades, system support, and/or the timely completion of major information technology projects).

• Documentation - Documents all project and task activity using the appropriate tools (i.e. service desk, project management, knowledge base, etc.). Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. 

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.