System Administrator II (Apple Device Management)

Job Title

System Administrator II (Apple Device Management)

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job and Your Opportunity to Contribute   

Texas A&M University’s Technology Services is seeking a System Administrator II to serve on our Apple Device Management team. You will have the opportunity to provide systems administration for our unified Apple device management environment that manages workstation endpoints across Texas A&M main campus and TAMU health campuses statewide.  

 

In this role as a System Administrator II for Apple Device Management, you will implement technical baseline configuration profiles and policies delivered throughout the environment. You will work hand-in-hand with other IT administrators, helping them implement their configurations at the college or unit level. A key responsibility includes investigating and resolving issues related to our Apple endpoint management service delivery. You will also have the opportunity to facilitate root cause analysis and problem resolutions, working closely with IT partners and our endpoint technology vendors. This opportunity plays a vital role in maintaining smooth operation and the shaping of our IT infrastructure. Join us and make a difference!  

 

Here’s a glimpse of what you’ll do:     

• Provide technical guidance for endpoint management platform server administration. 

• Troubleshoot complex endpoint technology problems, providing Tier III support. 

• Monitor and maintain endpoint security and for protecting and recovering data. 

• Monitor and remediate Apple device security non-compliance and serve as a technical expert for Apple device management. 

• Create, evaluate, and propose plans for the implementation of new endpoint technology deployments and system integration testing. 

• Document server support methods, procedures, and configurations. 

• Provide mentorship and coaching to student technicians and assist with their professional development. 

• Participate in 4+ applicable IT training and professional development activities yearly. 

 

Salary Range: Commensurate with education and experience.      

 

Qualifications       

• Bachelor’s degree in applicable field or equivalent combination of education and experience AND  three years of system administration related experience.   

A well-qualified candidate would also possess one or more of the following:  

• A bachelor's degree in technology management, Computer or Information Systems Management, Computer Systems Analyst, or Information Technology. 

• Three years of experience enrolling and managing Apple devices for the enterprise using Jamf Pro, Manage Engine Desktop Central, Workspace ONE, or ZENworks.  

• Two years managing or administering enterprise application deployments, security policies, configuration baselines, and endpoint privilege management using Jamf Pro.  

• Higher education experience or Texas A&M University experience. 

• Attained Jamf certifications such as Jamf Certified Tech (Jamf 200), Jamf Certified Admin (Jamf 300), Jamf Certified Expert (Jamf 400), and/or Jamf Endpoint Security Admin (Jamf 370). 

• Expertise knowledge in building configuration profiles and policies and implementing extension attributes for both computers and devices in Jamf Pro, or expertise creating device collections, application deployments, and configuration baselines in Microsoft Endpoint Configuration Manager.  

• Expert root cause analysis, change management, and technical documentation skills.  

• Expertise knowledge in scripting in Bash or PowerShell.  

• Expertise knowledge of security compliance standards including NIST SP 800-53r5 and CIS Benchmarks. 

 

What to do    

Apply!  A cover letter and resume will assist in the review of your application materials.  You can upload them during the application process at CV/Resume.     

 

Why Texas A&M University?    

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:   

• Health, dental, vision, life and long-term disability insurance  with Texas A&M contributing to employee health and basic life premiums   

• 12-15 days  of annual paid holidays    

• Up to eight hours of paid sick leave  and at least eight hours of paid vacation   each month   

• Automatic enrollment in the Teacher Retirement System of Texas     

• Free exercise programs and release time  for health and wellness programs   

• All employees have access to free LinkedIn Learning  training programs, webinars, and limited financial support to attend conferences, workshops, and more    

• Educational release time and tuition assistance  for completing a degree while a Texas A&M employee   

 

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.   

 

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.