Administrative Assistant II

The Opportunity:

The Administrative Assistant II will work with the Office of Academic Services, Progress and Graduation, reporting to the manager. This position will provide administrative support to our entire team by triaging student phone calls and student walk-ins, addressing questions, scheduling meetings with an academic evaluator or coordinator for more in-depth questions, and alerting the manager, director, or associate dean when the student has an emergency situation to address. In addition, the Administrative Assistant II will assist the academic evaluators with email requests, basic course move e-forms, perform commencement-related tasks, and attend commencement to help with the hooding ceremonies.

Responsibilities:

• Primary contact for questions about academic services, academic progress, and graduation for students who walk in or call the College of Graduate Studies. Utilizes knowledge of graduate policy and student records to answer questions or escalate, as applicable. Keep up with changes to graduate policy and how the updates impact student records.

• Work as a liaison with other departments and academic evaluators for complicated student issues and escalate emergency situations immediately to the manager, director, or associate dean. Ability to make decisions for proper routing of the different types of issues and how to provide the most effective customer service.

• Maintain a student question log and follow up as needed to ensure all questions are answered in a timely manner.

• Manage the Graduate Degree shared email address by responding to emails, filing emails into the proper archive, and downloading documents needed by the academic evaluators to review.

• Track deadlines and utilize technology and spreadsheets the academic evaluators and coordinators update in Microsoft Teams and review the student's record.

• Assist with commencement-related activities, such as creating and checking commencement program lists to confirm hooding advisors and ordering and mailing graduate photos to faculty advisors.

• Attend commencement ceremonies to assist with the hooding ceremony and diploma cover distribution.

• Assist with processing basic internal coursework course move e-forms in PeopleSoft.

• Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience using Microsoft Office and PeopleSoft.

• High attention to detail.

• Works well independently.

• Data entry experience.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide click here .

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Department

Graduate Studies

Work Schedule

Monday-Friday, 8:00 AM to 5:00 PM
Schedule may vary as required

Type of Appointment

Regular

Expected Salary

$17.64 to Negotiable

Job Posting End Date

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.