Technician

View All Vacancies
Psychology
Location:  University Park
Salary:  £23,256 to £26,071 per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance.
Closing Date:  Monday 05 February 2024
Reference:  SCI484823

We are looking for a friendly, engaging, enthusiastic person to join the School of Psychology Technical Services Team. You will work together with colleagues to provide technical support, ensuring day-to-day operational needs are met.

 What the role involves: 

• Being a core member of our friendly technical team, working collaboratively to solve a wide range of queries and technical issues, ensuring day-to-day operational needs are met.
• Ordering— accurately assess any technical requirements and specifications for requested equipment.  Locate supplies and/or obtain quotes.  Raise requisitions to purchase IT and other specialist equipment, whilst understanding and adhering to current organisational procurement policies.
• Deploying and supporting a variety of devices such as desktop computers, laptops, docks, tablets, AV equipment, and telephones.  
• Troubleshooting, re-installing, and relocating devices as needed.
• Providing excellent customer service to both staff and students, assisting them with common tasks (ie. installing software, using bespoke digital systems) and helping resolve issues for them.
• Creating, updating, and maintaining accurate data and documentation. I.e. spreadsheets, databases, web pages, and SharePoint.
• Supporting in all other aspects of technical operations as required

Our IT environment is a diverse one which includes devices running Windows, macOS, and Linux.  Experience with multiple operating systems and a range of different hardware would be highly beneficial to this role.

What we need from you: 

• Ability to work accurately in order to maintain high standards. Quality is important to us.
• The knowledge and ability to undertake a wide range of technical support activities with a systematic and methodical approach.
• Knowledge of how to configure and use common desktop software such as the MS Office suite (eg. Outlook, Word, Excel, PowerPoint, SharePoint, and Teams).
• The ability to provide and maintain a high level of customer service whilst working to deadlines.

We have a team-orientated approach, and candidates should have excellent interpersonal, organisational, written, and verbal communication skills. The role may also involve some manual handling.

 What you’ll get in return: 

• An exceptional starting annual leave entitlement of 26 days (plus bank holidays and University closure days).
• A competitive annual salary, with the opportunity to progress through the pay scale.
• Ongoing training and career development opportunities.

This is a permanent, full-time (36.25 hours per week) post. Job share arrangements may be considered.

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion. We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process. We offer a range of benefits, visit Your Benefits website to learn what we can offer you.

We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

Informal enquiries may be addressed to [email protected]. Please note that applications sent directly to this email address will not be accepted.

Further details:

View Additional Information (this will open a new window)