Team Manager

Advert

Previous applicants need not apply

Team Manager
School of History, Archaeology and Religion

We are looking for an enthusiastic Team Manager with excellent management, organisation, and communication skills. You should have experience of managing a team responsible for delivering a front-facing customer experience and have leadership skills to drive forward change to enhance the overall service delivery in partnership with key stakeholders.
Working in collaboration with other Team Managers, you will have shared responsibility for the management and supervision of the School’s Education Support Team, providing support and advice for all aspects of education and quality administration and delivery (UG, PGT and PGR). This will include working closely with the Education Manager and other key contacts (including the School Manager, Director of Learning and Teaching, Director of International, Programme Convenors, Assessment and Feedback Lead, and Admissions Tutors) to support the delivery of the School’s key education and quality objectives.
The successful candidate will have experience of supervising the work of others and managing their own workload concurrently, evidence of the ability to solve expansive problems using initiative and creativity, and evidence of the ability to maintain the highest standards when faced with competing demands and deadlines. Candidates must also be able to evidence excellent IT skills (across all MS Office packages, to include virtual software). 

For an informal discussion about the role please contact Samantha Haines, [email protected] .

Informal enquiries in relation to the recruitment/application process can be sent to Leah Fowler, HR Administrator - [email protected].

This post is full-time (35 hours per week) and advertised on an open-ended basis.

Salary: £32,332 - £34,980 per annum (Grade 5)

Cardiff University offers many excellent benefits, including 45 days annual leave (including bank holidays), blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

Date advert posted: Wednesday, 17 April 2024

Closing date: Monday, 6 May 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Job Purpose 

To lead and manage the Education Support Team, working in collaboration with the other team managers to cross-work and cross-cover. To coordinate and support processes (undergraduate and postgraduate) relating to programme delivery, programme management, teaching quality assurance, student experience, student cases, assessments, awards and progression, recruitment and admissions, international and collaborative provision, timetabling, and workload modelling. 

Duties and Responsibilities 

Key Duties 

• Jointly manage (with the other Team Managers) the operation of the Education Support Team, planning, organising and delegating work, monitoring progress and intervening as required. 

• Work collaboratively with the other Team Managers to plan and delegate work packages for the Education Support Team in line with business needs and the calendar of business. 

• Lead specific areas of operational activity, to include, for example, programme management, induction and enrolment, assessment and progression, admissions, student cases, postgraduate research. 

• Manage and supervise the work of team members providing administrative support in specific areas of the Education Support Team’s remit. 

• Maintain, update, and develop the calendar of business, ensuring effective forward planning for both own and team workload. 

• Working with the Education Support Team, maintain, update, and develop standard operating procedures to ensure the needs of customers and stakeholders are continuously met to a high standard. 

• Develop specialist knowledge within own areas of responsibility and provide guidance to both students and academic staff within the School. 

• Lead and take ownership of areas within the Education Support Team’s remit, for example, programme management and quality assurance. 

• Work closely with the other Team Managers to ensure there are consistent processes for education support involving both undergraduate and postgraduate students, and that a shared knowledge and understanding of all areas is developed. 

• Manage the performance, induction and development of the team.  

• Support and guide team members in welfare issues, escalating as necessary to specialist support areas. 

• Ensure the high-standard delivery of the team’s service level agreements, following School procedures and University regulations and deadlines, adapting these according to changes in workload and customer requirements. 

• Collaborate with others in order to improve established Education Support Team processes and procedures and create and implement new procedures in line with changes to wider University and or School policy. 

• Undertake the training and development of others in areas relating to the team’s work enabling them to work effectively and independently with confidence. 

• Undergo personal and professional development that is appropriate to and which will enhance performance 

• Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required 

• Gather and analyse data to inform management decisions, establishing basic trends and patterns in data and creating reports as appropriate 

• Provide comprehensive cross-cover and support for team members and the Education Manager 

• Undertake operational tasks and projects as required to ensure effective service delivery

Duties continued under additional information

Person Specification

Essential Criteria

Qualifications and Education

 NVQ 3/ A-Levels or Equivalent professional experience

Knowledge, Skills and Experience

Experience of supervising the work of others and managing own workload concurrently: working unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.

Substantial experience of working in a comparable administrative environment, working under pressure in a varied role with competing demands and deadlines and a high level of interaction with customers.

Evidence of ability to set up standard office systems and procedures and make improvements to ensure that stakeholder needs are consistently met.

Customer Service, Communication and Team Working

Evidence of ability to communicate detailed and complex information effectively and professionally with a wide range of people and to give advice and guidance to internal and external customers.

Experience of managing the work of others, with evidence of ability to plan the work of a team, reacting to changes in workload and priorities.

Experience of supporting staff with their wellbeing, and/or dealing with performance and welfare issues

Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.

Planning, Analysis and Problem solving

Evidence of ability to solve expansive problems using initiative and creativity, identifying and proposing practical solutions and resolving problems with range of potential outcomes.

Evidence of ability to react effectively to changes in policy and workload while maintaining a positive customer experience and excellent attention to detail.

Desirable Criteria

Degree or an equivalent qualification or equivalent work-related experience

Experience of working in a Higher Education environment, ideally in a student-facing role.

Experience of working in an administrative role supporting undergraduate or postgraduate education.

Experience of managing and motivating a team with a variety of responsibilities.

Experience of managing change with own role or that of others and demonstrated ability to respond effectively to a changing external context.

Fluency in Welsh, written and oral

Additional Information

Job Description

Duties continued:

General Duties 

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties 

• Abide by University policies on Health and Safety and Equality and Diversity 

• Perform other duties occasionally which are not included above, but which will be consistent with the role 

IMPORTANT: Evidencing Criteria

It is Cardiff University's policy to use the person specification as a key tool for shortlisting. Therefore, candidates must evidence they meet ALL the essential criteria and, where relevant, the desirable.

As part of the application process, you are asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined in the person specification. Your application will be considered based on the information you provide for each criterion.

When attaching the supporting statement to your application profile, please ensure you name it with the vacancy reference number: 18167BR.

Your application will be at risk of not being progressed if you do not evidence you have met all essential criteria. The school welcomes the submission of CVs to accompany evidence of the job-based criteria.

Job Category

Management & Executive