Systems Support Developer Analyst

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Please note this post will close early due to sufficient applications being received

Systems Support Developer Analyst

Cardiff University IT are looking for an experienced IT professional to lead on the technical implementation of a major new Research Management System. Working with the nominated supplier, the role will work closely with the key stakeholders to implement and roll out this new IT system. They will then provide ongoing support and development as the system moves into production as a live service.  

The role is highly varied, with tasks in systems implementation and administration, programming and configuration, reporting, systems analysis, and interfacing. The role holder will be required to provide advice, training, and guidance on the technical aspects of the new Research systems, and liaise with customers, suppliers, and other IT teams to ensure the best possible service is provided.

The post is full-time and open ended.

Salary: £39,347 - £44,263 per annum (Grade 6).

Date advert posted: Wednesday, 20 March 2024

Closing date: Friday, 12 April 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Main Function

The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students across the University.

The job requires the role holder to:

• Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems.
• Take responsibility for the specification and design of large or complex systems.  Resolving issues independently where they fall within set role objectives.
• Agree appropriate design standards, methods and tools in consultation with senior management.
• Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.
• Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability.
• Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans.
• Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements.
• Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times.
• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit.
• Review technology costs against planned budgets, liaise with technology suppliers of equipment, software and services to maximise value and return on investment.
• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service. Produce statistics for use in measuring key performance indicators (KPIs).
• Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.
• Ensure that problems are managed in accordance with agreed standards and processes, and that escalation procedures are adhered to, ensuring that complex and high impact problems are dealt with effectively.
• Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University. Provide advice and guidance where necessary.
• Plan and deliver small scale projects, consult with and advise Project Managers to help them plan, prioritise and set project milestones to ensure that resources are appropriately deployed in order to meet deadlines.
• Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.
• Create specific working groups from colleagues across the University to achieve departmental objectives.
• Abide by University policies on health and safety and equality and diversity. 
• Perform other duties occasionally which are not included above, but consistent with the role. Complete tasks normally associated with junior colleagues to meet operational demands,. Undertake duties associated with a more senior role for developmental purposes

Where the role requires staff management and leadership the following responsibilities will also apply: 

• Manage performance, inductions and development of staff under the line management of the role holder. Support and guide team members in welfare issues, escalating as necessary to specialist support areas.  

Person Specification

Essential Criteria

Qualifications and Education

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Additional Information

Current Technologies :

Worktribe
Converis
SQL Databases
Business Objects Reporting
Microsoft BI Tools
WS02 & Pentaho Data integration Tools

Job Category

Information Technology