Student Cases and Engagement Officer (fixed term Maternity Cover)

18357BR

Cardiff Business School

Managerial, Professional and Specialist Staff – MPSS

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This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University. 

Student Services and Engagement Officer (12 months fixed term maternity cover) – Internal Applicants Only
Cardiff Business School

Join a fantastic Professional Services team in the world’s first Public Value Business School!

Cardiff Business School is seeking to appoint a Student Cases and Engagement Officer to join the Student Services Team on a fixed term basis for a 12 month period to provide support during a period of maternity leave. 

Supporting Cardiff Business School within its Student Services Team, the post holder will ensure the effective co-ordination and integrity of processes and procedures, and that the School complies with University policies and process and with relevant regulatory body requirements.

The post holder with be required to make executive recommendations that require comprehensive knowledge of related activity, in addition to College and University policies and regulations. 

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

Secondment applications are welcomed, please ensure you have secured your line manager agreement in advance of your application. 

This post is full-time (35 hours per week), advertised on a fixed term basis for 12 months.

Salary: £32,332 - £34,980 per annum (Grade 5)

Date Advertised: 19 March 2024

Closing Date: 26 March 2024

External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details. 

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Job Purpose
As part of the Business School’s Student Services Team, and as the lead for the Student Cases and Engagement Team, the post holder will lead and manage the delivery of professional and effective support in the operational management of the School’s student cases and engagement service and in particular extenuating circumstances, unfair practice, complaints, student engagement and academic progress and all related activities within the Business School, and lead projects within this area.

The post holder will ensure the effective co-ordination and integrity of processes and procedures, and that the School complies with University policies and process and with relevant regulatory body requirements. 

The post holder with be required to make executive recommendations that require comprehensive knowledge of related activity, in addition to College and University policies and regulations.  

The post holder will be an effective liaison between the School, College and University and external bodies.

Duties and Responsibilities

Key Duties
•    Provide specialist professional advice and guidance on student cases (including University and OIA appeals), extenuating circumstances, complaints, student engagement, defect and irregularities and academic misconduct processes and procedures to internal and external customers, including academic leads, staff and students, using judgement and creativity to suggest the most appropriate course of action and ensuring complex and conceptual issues are understood.
•    Investigate and analyse specific issues within student cases, creating recommendation reports in relation to the School provision, supported by advances within student cases and engagement.
•    Ensure that professional and effective support for student cases and engagement, in particular extenuating circumstances, complaints, appeals, academic misconduct, defect and irregularities and engagement, is delivered to the institution, proactively changing the delivery according to customer requirements.
•    Collaborate with others in order to make recommendations for developments of established processes and procedures.
•    Establish working relationships with key contacts, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required.
•    Create specific working groups from colleagues across the School and wider University to achieve Cardiff Business School objectives.
•    Supervise specific project teams on an occasional basis to accomplish key objectives.
•    Develop and deliver training within the field of student cases and engagement.
•    Undertake a variety of administrative duties to support the department
•    Instruct and guide other employees across the University within the area of student cases and engagement as required.

General
•    Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
•    Abide by University policies on Health and Safety and Equality and Diversity.
•    Perform other duties occasionally which are not included above, but which will be consistent with the role.

Person Specification

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system,available here .

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

Essential Criteria

Qualifications and Education
1.    Degree/NVQ 4 or equivalent Professional membership/experience

Knowledge, Skills and Experience
2.    Substantial experience of supervising a team and managing the work of others.
3.    Able to demonstrate professional knowledge within specialist discipline of Student Cases to give advice and guidance to internal and external customers.
4.    Ability to set up standard office systems and procedures and make improvements as appropriate.

Customer Service, Communication and Team Working
5.    Ability to communicate detailed and complex information effectively and professionally with a wide range of people.
6.    Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
7.    Experience of dealing with performance and welfare issues

Planning, Analysis and Problem solving
8.    Evidence of ability to solve expansive problems using initiative and creativity, identifying and proposing practical solutions and resolving problems with range of potential outcomes.
9.    Evidence of ability to plan the work of a team, reacting to changes in workload and priority.
10.    Demonstrable evidence of ability to work unsupervised to deadlines, planning and setting own priorities.

Desirable Criteria

1.    Postgraduate/Professional qualification.
2.    Experience of working in a Higher Education environment.
3.    Fluency in Welsh, written and oral.

Additional Information

Cardiff Business School
Cardiff Business School is a leading business and management school in the UK, holding AACSB and AMBA accreditations and ranked 1st for its Research Environment and 2nd on Research Power (REF2021). The School has a Public Value purpose and focuses on the co-creation of high quality, interdisciplinary education and knowledge that delivers economic, social and environmental value. The School’s activities are oriented towards five Grand Challenges: Decent work , fair and sustainable economies , future organisations , good governance , and responsible innovation ..

Job Category

Management & Executive