R240012 - Chief Student Officer

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Chief Student Officer
Location:  Aston University Main Campus
Salary:  Competitive
Basis:  Full Time
Closing Date:  23.59 hours GMT on Sunday 18 February 2024
Reference:  R240012
Release Date:  Wednesday 31 January 2024

Aston University is a public research university located in Birmingham’s city centre, England’s second-largest city in terms of population. Aston University, origins date back to the 19th century, and it was in 1966 that Aston gained its university status. The university is made up of three Colleges: Engineering and Physical Science, Health and Life Sciences, Business and Social Sciences with a student body of around 20,000 students and around 2200 staff.

This is an exciting period of strategic transformation at Aston University, Birmingham. Aston 2030 Strategy articulates our promise to students, based on unique experiential learning experiences with guaranteed professional practice for all students in all courses, attainment of intercultural, digital, entrepreneurial and environmental literacies through Aston Power Skills, a novel student-centred learning approach via the Block Learning Mode, and sector leading care and support via the Aston Health Services Hub and Student Support Hub.

The Chief Student Officer (CSO) is a newly created role dedicated to providing strategic leadership towards this promise, developing modern customer-focused services and creating a digital-first one-stop-shop for student services. Reporting to the Deputy Vice-Chancellor and a member of the University Senior Leadership Group, the postholder will manage a significant student-facing university services from enrolment to graduation, reaching local, regional and international students and will play a key leadership role in ensuring that an outstanding student experience and seamless student journey sits at the heart of everything the university offers.

We are seeking an experienced senior manager with demonstrable experience in designing, leading, and implementing organisational and process automation and change with sustained evidence-based impact. You will have substantial experience in managing student or customer-facing operations in a complex, ideally higher education environment, with a full understanding of customer experience management with sustained evidence-based impact.

The university is committed to building a fully inclusive and diverse community, including in its senior leadership. We welcome and encourage applications from candidates from all backgrounds with the qualifications and experience to undertake this role, including under-represented groups.

Applications should consist of a covering letter and a full CV detailing academic and professional qualifications, employment history, and relevant achievements.

Completed applications should be uploaded at https://candidates.perrettlaver.com/vacancies/3994/chief_student_officer/   quoting reference 7032 by midnight (GMT) on Sunday 18th February 2024.