R210525 - Service Desk Analyst - 2 posts

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Digital Services
Location:  Aston University Main Campus
Salary:  £23,067 to £25,217 per annum
Grade:  Grade 06
Contract Type:  Continuing
Basis:  Full Time
Closing Date:  23.59 hours GMT on Monday 06 December 2021
Interview Date:  Tuesday 14 December 2021
Reference:  R210525
Release Date:  Monday 29 November 2021

We are seeking two highly motivated candidates to be part of a high quality, customer focused IT Helpdesk Service.

You will have experience of delivering front-line support to users with a wide range of IT abilities.  Technical duties include; diagnosing issues, remote installation of software, configuration of IT equipment and user management. You will also provide general advice and guidance on a range of IT products and services.  Experience of supporting students and/or staff in an academic or study skills environment would be an advantage for this role.

Educated to GCSE or an equivalent level, you will have excellent written and verbal communication skills and a strong customer service focus.  You will have the confidence to interact with customers both face to face and remotely via the telephone or video call.  In addition, you must be able to work independently with good attention to detail and enjoy the challenge of shaping your work in a fast moving environment.  

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel.  We kindly ask that candidates do not send CVs or cover letters as these will not be considered.

Further particulars and application forms are available in alternative formats on request i.e. large print, Braille, tape or CD Rom.

If you have any questions, please do not hesitate to contact HR via [email protected]

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.