R210364 - Front Office Supervisor

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Conference Aston
Location:  Aston University Main Campus
Salary:  £23,067 to £25,217 per annum
Grade:  Grade 06
Contract Type:  Continuing
Basis:  Full Time
Closing Date:  23.59 hours BST on Wednesday 29 September 2021
Interview Date:  Thursday 14 October 2021
Reference:  R210364
Release Date:  Tuesday 14 September 2021

An exciting opportunity has arisen for a self-motivated and customer focused individual to work as a Front Office Supervisor within Conference Aston to provide our delegates and visitors with a helpful, friendly, and professional reception service.  We are looking for an individual with excellent inter-personal, organisational, communication skills, supervisor and duty management experience who is tactful, diplomatic, and can provide our delegates and visitors with a helpful, friendly, and professional reception service.

The successful candidate will have previous experience in a similar role, using a hotel booking system, and liaising with team members about guest requirements. We expect all our staff to be focused on customer requirements, and to have a passion for excellent service.

The post holder will work 36.5 hours per week, worked on a rota basis.  Shifts will be between 07:00-23:00 and will be dependent on business needs working 5 days out of 7 which includes weekends and bank holidays.

Please note: Redeployees will be given priority consideration for vacancies

Please note that anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment.   Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel.  We kindly ask that candidates do not send CVs or cover letters as these will not be considered. Please note that only answers that fall within the application form questions will be assessed.  

Further particulars and application forms are available in alternative formats on request i.e. large print, Braille, tape or CD Rom.

If you have any questions, please do not hesitate to contact HR via [email protected]

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.